{"id":13034,"date":"2020-05-15T14:00:39","date_gmt":"2020-05-15T12:00:39","guid":{"rendered":"https:\/\/www.gomag.ro\/blog\/?p=13034"},"modified":"2026-04-14T05:16:43","modified_gmt":"2026-04-14T02:16:43","slug":"psihologia-in-vanzari","status":"publish","type":"post","link":"https:\/\/www.gomag.ro\/blog\/psihologia-in-vanzari\/","title":{"rendered":"Psihologia in vanzari. 30+ Triggere emotionale care declanseaza vanzarea in magazin"},"content":{"rendered":"<p>Sigur esti curios cum functioneaza psihologia in vanzari. Pentru ca, intrebarea e&#8230;<\/p>\n<p><span style=\"font-weight: 400;\">Cum gandesc clientii tai?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ce triggere emotionale functioneaza asupra lor?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cum functioneaza mintea in raport cu deciziile de cumparare?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pentru azi, am pregatit o lista cu peste 30 de triggere emotionale &amp; principii psihologice care te vor ajuta sa intelegi mai bine comportamentul de cumparare.<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">[Articol actualizat in aprilie 2026]<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Psihologia in vanzari<\/strong> este disciplina care studiaza comportamentul consumatorilor si factorii emotionali, cognitivi si sociali care influenteaza decizia de cumparare. Triggerele emotionale sunt stimuli psihologici (urgenta, reciprocitate, dovada sociala, autoritate, frica de pierdere) folositi strategic in marketing si eCommerce pentru a determina vizitatorii sa actioneze si sa finalizeze achizitia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tine cont de ele si vei reusi sa ai un <\/span><a href=\"https:\/\/www.gomag.ro\/preturi\"><span style=\"font-weight: 400;\">magazin online<\/span><\/a><span style=\"font-weight: 400;\"> pe care clientii il considera irezistibil.<\/span><\/p>\n<h3><b>Cuprins Psihologia in vanzari. 30+ Triggere emotionale<\/b><\/h3>\n<ol>\n<li><strong><a href=\"#1\">Strategia de Pain \/ Strategia de Gain<\/a><\/strong><\/li>\n<li><strong><a href=\"#2\">Foloseste efectul ambalarii<\/a><\/strong><\/li>\n<li><strong><a href=\"#3\">Efectul de halou<\/a><\/strong><\/li>\n<li><strong><a href=\"#4\">Teoria setului perceptual<\/a><\/strong><\/li>\n<li><strong><a href=\"#5\">Efectul de familiaritate<\/a><\/strong><\/li>\n<li><strong><a href=\"#6\">Efectul von Restorff<\/a><\/strong><\/li>\n<li><strong><a href=\"#7\">Paralizia alegerii<\/a><\/strong><\/li>\n<li><strong><a href=\"#8\">Prejudecata de confirmare<\/a><\/strong><\/li>\n<li><strong><a href=\"#9\">Teoria incarcarii cognitive<\/a><\/strong><\/li>\n<li><strong><a href=\"#10\">Dovada sociala<\/a><\/strong><\/li>\n<li><strong><a href=\"#11\">Efectul momelii<\/a><\/strong><\/li>\n<li><strong><a href=\"#12\">Efectul Zeigarnik<\/a><\/strong><\/li>\n<li><strong><a href=\"#13\">Efectul asteptarilor<\/a><\/strong><\/li>\n<li><strong><a href=\"#14\">Efectul raritatii [Urgentarea]<\/a><\/strong><\/li>\n<li><strong><a href=\"#15\">Principiul recompensarii\u00a0<\/a><\/strong><\/li>\n<li><strong><a href=\"#16\">Disonanta cognitiva<\/a><\/strong><\/li>\n<li><strong><a href=\"#17\">Efectul noului inceput<\/a><\/strong><\/li>\n<li><strong><a href=\"#18\">Durerea de a pierde<\/a><\/strong><\/li>\n<li><strong><a href=\"#19\">Oboseala decizionala<\/a><\/strong><\/li>\n<li><strong><a href=\"#20\">Efectul IKEA<\/a><\/strong><\/li>\n<li><strong><a href=\"#21\">Apelul la registrul senzorial<\/a><\/strong><\/li>\n<li><strong><a href=\"#22\">Efectul superioritatii imaginilor<\/a><\/strong><\/li>\n<li><strong><a href=\"#23\">Efectul povestilor<\/a><\/strong><\/li>\n<li><strong><a href=\"#24\">Memoria si magicul numar 7<\/a><\/strong><\/li>\n<li><strong><a href=\"#25\">Efectul autoritatii<\/a><\/strong><\/li>\n<li><strong><a href=\"#26\">Efectul de majoreta<\/a><\/strong><\/li>\n<li><strong><a href=\"#27\">Tendinta raspunsurilor acceptabile la chestionare<\/a><\/strong><\/li>\n<li><strong><a href=\"#28\">Briciul lui Occam (principiul simplitatii)<\/a><\/strong><\/li>\n<li><strong><a href=\"#29\">Teoria perspectivei<\/a><\/strong><\/li>\n<li><strong><a href=\"#30\">Principiul similaritatii<\/a><\/strong><\/li>\n<li><strong><a href=\"#31\">Principiul Pareto<\/a><\/strong><\/li>\n<li><strong><a href=\"#32\">Efectul de posesie<\/a><\/strong><\/li>\n<li><strong><a href=\"#33\">Ancorele vizuale<\/a><\/strong><\/li>\n<li><strong><a href=\"#34\">Adaptarea senzoriala<\/a><\/strong><\/li>\n<li><strong><a href=\"#35\">Efectul pozitiei seriale<\/a><\/strong><\/li>\n<\/ol>\n<p><a name=\"1\"><\/a><\/p>\n<h2><b>1. Strategia de Pain \/ Strategia de Gain<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Bine cunoscuta in vanzari, inseamna sa alegi metoda de abordare a clientului pornind fie de la premisa ca <\/span><i><span style=\"font-weight: 400;\">omul are o durere, pe care tu i-o poti rezolva cu produsele pe care le vinzi.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Fie de la premisa ca <\/span><i><span style=\"font-weight: 400;\">ai sa ii oferi ceva atat de valoros, incat va vrea rapid sa il castige, cumparand de la tine.<\/span><\/i><\/p>\n<h3><b>In strategia de Pain (durere), ai doua situatii posibile:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">&#8211; <\/span><b>Clientii sunt deja constienti de problema pe care o au<\/b><span style=\"font-weight: 400;\"> &#8211; omul are o durere, o constientizeaza si vrea sa faca ceva. Rolul tau ca vanzator e sa descoperi acea problema si sa ii oferi solutia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; <\/span><b>Clientii inca nu sunt constienti de problema<\/b><span style=\"font-weight: 400;\"> &#8211; omul are o problema, dar nu o constientizeaza sau nu vrea sa actioneze imediat. Rolul tau e sa construiesti durerea pentru a-i vinde.<\/span><\/p>\n<h4><b>Ce motive bazate pe durere il determina pe client sa actioneze? De exemplu:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Isi salveaza economiile \/ nu mai pierde bani (ex. scaune auto pentru copii, de inchiriat, servicii, produse pe care le poate folosi acasa in loc sa cumpere serviciile unor firme &gt; sport acasa vs. sala, gatit vs mancat in oras, machiaj profesional acasa vs. la salon etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Va fi mai eficient (ex. produse sport, suplimente etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nu se va mai simti cum [cat de rau] se simte acum (fashion, cosmetice, health etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nu va mai pierde timp (servicii)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Va avea siguranta \/ va evita pericole (ex. echipamente de protectie, casti moto, huse pentru telefon, echipament de supraveghere etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Va scapa de problema de tot (ex. mancare, cosmetice, saltele etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Va evita sa faca greseli<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13036\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/postare-pain.png\" alt=\"postare-pain\" width=\"688\" height=\"302\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/postare-pain.png 688w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/postare-pain-480x211.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 688px, 100vw\" \/><\/p>\n<h3><b>Strategia de Gain (castig)\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Cand alegi sa iti pozitionezi afacerea si produsele pe castig si valoare pentru client, trebuie sa ai unul sau mai multi diferentiatori extrem de puternici\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2026 iar transport gratuit peste o anumita suma sau consultanta gratuita nu mai sunt atat de puternici.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tine cont si ca oamenii sunt <\/span><i><span style=\"font-weight: 400;\">mai motivati de durere si posibilitatea de a pierde ceva ce detin deja, decat de posiblitatea de a castiga ceva.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Cand faci marketing si vanzare pe castig pune accentul pe diferentiatori si modul in care acestia actioneaza pentru clienti.<\/span><b><\/b><br \/>\n<a name=\"2\"><\/a><\/p>\n<h2><b>2. Foloseste efectul ambalarii<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Ma voi referi la doua aspecte, cand vine vorba de ambalare:<\/span><\/p>\n<h3><b>Ambalajul, propriu-zis, al produsului<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Suntem guvernati de estetica si ne atrage ceea ce e arata bine. Asa ca daca vinzi produse cu un ambalaj atragator, nu-ti fie teama sa afisezi ambalajul in reclame, in continut, pe retelele Social Media.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, ambalajul e must have pentru cosmetice, uleiuri, bauturi, cafea, ceai, produse sub forma de pudra (faina, lapte praf, suplimente nutritive etc.).<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13038 size-large\" title=\"exemplu-ambalaj-produs\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/exemplu-ambalaj-produs-1024x390.jpg\" alt=\"exemplu-ambalaj-produs\" width=\"1024\" height=\"390\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/exemplu-ambalaj-produs-980x373.jpg 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/exemplu-ambalaj-produs-480x183.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<h3><b>Modul in care prezinti produsul<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sfatul meu? Prezinta produsele in mediul lor de folosire sau in timp ce sunt folosite, cum vrei sa ii spui.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si prezinta rezultatele obtinute cu ajutorul produselor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vinzi tablouri? Pune si imagini cu tabloul intr-un living dotat cu restul decorului (canapea, masuta de cafea etc.).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vinzi cafea? Nu posta doar boabe de cafea sau cafeaua impachetata, arata si o persoana care se bucura de prima ceasca a zilei.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vinzi produse pentru curatenie? Arata suprafata curatata, cadre inainte &#8211; dupa, demonstratii video ca intr-adevar produsele functioneaza asa cum spui.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13037 size-large\" title=\"exemplu-folosirea-ambalajului\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/exemplu-folosirea-ambalajului-1024x558.png\" alt=\"exemplu-folosirea-ambalajului\" width=\"1024\" height=\"558\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/exemplu-folosirea-ambalajului-980x534.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/exemplu-folosirea-ambalajului-480x262.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"3\"><\/a><\/p>\n<h2><b>3. Efectul de halou<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Acesta e o predilectie cognitiva in care o caracteristica a unui obiect sau a unei persoane, influenteaza celelalte caracteristici.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Altfel spus, in cadrul vanzarilor online (pentru ca despre asta vorbim), un produs lansat sau promovat de un brand perceput intr-un anume fel, va fi considerat la fel ca brandul respectiv.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sau, alt exemplu, daca ai avut o experienta placuta sau ai auzit de la cine in care ai incredere ca a avut o astfel de experienta la prima comanda, data viitoare cand ai nevoie de acelasi tip de produs, vei cumpara de la acelasi magazin.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13040 size-full\" title=\"efectul-de-halou\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-halou.png\" alt=\"efectul-de-halou\" width=\"691\" height=\"220\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-halou.png 691w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-halou-480x153.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 691px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Daca vinzi, sa zicem, produse pentru par si clientul a vazut ca samponul pe care l-a cumparat acum o luna chiar il ajuta sa aiba un par mai bogat sau mai plin de volum, se va astepta ca si celelalte sampoane din site-ul tau sa aiba rezultatul pe care il promit.<\/span><\/p>\n<p>Efectul de halou actioneaza si cand clientii merg mai intai in magazinul fizic, pentru a verifica daca produsele pe care le-au vazut pe site chiar arata asa cum spui. Daca experienta lor in magazinul fizic e una buna, vor avea incredere sa cumpere si online.<b><\/b><br \/>\n<a name=\"4\"><\/a><\/p>\n<h2><b>4. Teoria setului perceptual<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Perceptia este influentata de cultura, asteptarile, motivele si interesele unui individ.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">In eCommerce, ce trebuie sa stii, e ca asteptarile oamenilor sunt modelate de experientele trecute.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ce experiente au, de obicei, in site-uri?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pai, se asteapta ca logo-ul magazinului sa fie gasit in partea stanga sus a ecranului (pe desktop).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sau, se asteapta ca butoanele de call-to-action (adauga in cos, cere oferta, comanda acum) sa fie foarte vizibile si usor de delimitat de celelalte elemente din site.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13041 size-large\" title=\"teoria-setului-perceptual\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/teoria-setului-perceptual-1024x496.png\" alt=\"teoria-setului-perceptual\" width=\"1024\" height=\"496\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/teoria-setului-perceptual-980x475.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/teoria-setului-perceptual-480x232.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Sau, se asteapta ca dupa ce fac o comanda sa primeasca imediat un email de confirmare a comenzii. Ori chiar sa primeasca un mail foarte curand dupa ce au abandonat un cos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cand incerci sa schimbi fluxul obisnuit, practic actionezi impotriva asteptarilor. Si atunci conversiile tale au de suferit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Morala? Respecta bunele practici.<\/span><b><\/b><br \/>\n<a name=\"5\"><\/a><\/p>\n<h2><b>5. Efectul de familiaritate<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Simplul fapt de a fi expus frecvent, repetitiv, la acelasi stimul &#8211; obiect, persoana, situatie &#8211; creeaza un sentiment pozitiv fata de acel stimul.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">De aceea e important sa fii constant in promovarea brandului.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Posteaza des.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trimite newslettere, macar odata pe saptamana.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13042 size-large\" title=\"frecventa-newslettere\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/frecventa-newslettere-1024x376.png\" alt=\"frecventa-newslettere\" width=\"1024\" height=\"376\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/frecventa-newslettere-980x360.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/frecventa-newslettere-480x176.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Foloseste reclamele PPC inclusiv pentru obiectivul de a fi mai cunoscut in randul publicului tau &#8211; awareness.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Daca te asiguri ca apari sub ochii clientilor mai des, acestia nu te vor uita. Mai mult, vor deveni familiarizati cu tine, asa ca le vei parea mai apropiat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si de-acolo, pana la cumparare, nu mai e decat un click.<\/span><br \/>\n<a name=\"6\"><\/a><\/p>\n<h2><b>6. Efectul von Restorff<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii remarca si retin pentru mai mult timp elementele neobisnuite sau unice.<\/span><\/i><\/p>\n<h3><b>Cum aplici asta in site-ul tau?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>Foloseste marcajele promotionale<\/b><span style=\"font-weight: 400;\"> pentru a semnala produsele pe care vrei sa le scoti in evidenta<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Scoate in evidenta ideile principale din descrierile de produs<\/b><span style=\"font-weight: 400;\"> (sau articole) folosind bold, o dimensiune mai mare a fontului sau transformandu-le in subtitluri<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Scoate in evidenta butoanele CTA<\/b><span style=\"font-weight: 400;\"> (nu folosi culori pale)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Foloseste hello bar in site <\/b><span style=\"font-weight: 400;\">pentru a atrage atentia cand ai promotii sau campanii speciale<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13043 size-large\" title=\"efectul-von-restorff\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-von-restorff-1024x488.png\" alt=\"efectul-von-restorff\" width=\"1024\" height=\"488\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-von-restorff-980x467.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-von-restorff-480x229.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"7\"><\/a><\/p>\n<h2><b>7. Paralizia alegerii<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Cand clientii au de ales dintre mai multe optiuni, se intampla doua lucruri:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Cu cat au mai multe optiuni, cu atat le e mai greu sa aleaga<\/b><span style=\"font-weight: 400;\"> SI creste posibilitatea sa nu mai aleaga nimic<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Orice alegere ar face,<\/span><b> raman cu gandul ca ar fi putut face o alegere mai buna <\/b><span style=\"font-weight: 400;\">si ca au pierdut ceva din cauza ta &gt; iar asta se rasfrange asupra intregului magazin<\/span><\/li>\n<\/ul>\n<h3><b>Cum sa eviti fenomenul de paralizie a alegerii in magazinul tau?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>Alege o pagina de home simpla<\/b><span style=\"font-weight: 400;\">, evita sa o incarci cu randuri si randuri de produse<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Limiteaza numarul butoanelor CTA <\/b><span style=\"font-weight: 400;\">&#8211; mai ales in paginile de conversie (pagina de produs, cos, finalizare comanda)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Fa o singura oferta <\/b><span style=\"font-weight: 400;\">in mail-urile tale comerciale<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Recomanda pachete<\/b><span style=\"font-weight: 400;\"> &#8211; le da senzatia ca fac o alegere care are doar avantaje, la un pret mai mic decat ar costa daca ar cumpara produsele separat<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13045 size-large\" title=\"homepage-asa-da\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/homepage-asa-da-1024x996.png\" alt=\"homepage-asa-da\" width=\"1024\" height=\"996\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/homepage-asa-da-980x953.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/homepage-asa-da-480x467.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"8\"><\/a><\/p>\n<h2><b>8. Prejudecata de confirmare<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Avem tendinta sa cautam si sa gasim dovezi care confirma ideile sau credintele noastre. Asa ca suntem atenti la ceea ce ne confirma punctul de vedere, si nu la ceea ce il pune sub semnul intrebarii.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, ti-ai schimbat masina cu un model nou? Mai mult ca sigur vei incepe sa observi pe strada masini de aceeasi marca.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Faci cunostinta cu un grup nou de oameni? Te vei simti mai apropiat si chiar te vei imprieteni cu aceia din grup care par sa aiba aceleasi convingeri ca tine.<\/span><\/p>\n<h3><b>Cum extrapolezi asta in marketing?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Documenteaza-ti avatarul de client si afla care sunt credintele generale ale clientilor tai.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Urmareste credintele culturale, sociale, cauzele pe care le apara.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, daca vinzi produse pentru copii, creeaza un program prin care donezi un procent din fiecare comanda spre o cauza umanitara care se axeaza pe nevoile copiilor (constructia unui spital, ajutorarea copiilor fara posibilitati etc.).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Le dovedesti clientilor ca sprijini aceleasi cauze sau ai credinte similare? Se vor simti mai apropiati de brandul tau si vor cumpara.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13046 size-large\" title=\"prejudecata-de-confirmare\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/prejudecata-de-confirmare-1024x584.png\" alt=\"prejudecata-de-confirmare\" width=\"1024\" height=\"584\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/prejudecata-de-confirmare-980x559.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/prejudecata-de-confirmare-480x274.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"9\"><\/a><\/p>\n<h2><b>9. Teoria incarcarii cognitive<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Incarcarea cognitiva se refera la volumul de informatii pe care memoria de lucru il poate detine la un moment dat.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Si adevarul e ca acest volum e destul de limitat, asa ca ar trebui sa eviti sa il supraincarci pe client cu informatii.<\/span><\/p>\n<h3><b>Cum te ajuta sa stii asta pentru a vinde mai mult?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Concentreaza-te sa scoti in evidenta <\/span><b>1, maximum 2-3 lucruri esentiale in descrierile de produs<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Foloseste doar <\/span><b>un singur banner in homepage<\/b><span style=\"font-weight: 400;\">, cu un mesaj singular, cat mai atragator<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Elimina distragerile<\/b><span style=\"font-weight: 400;\">, in special din paginile de oferte &#8211; landing pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Sparge continutul mare pe bucati si prezinta-l in serie<\/b><span style=\"font-weight: 400;\">: un articol lung &gt; serie de articole, newslettere lungi &gt; prioritizeaza 2-3 lucruri pe care sa le transmiti<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Prezinta informatiile in diferite formate<\/b><span style=\"font-weight: 400;\"> &#8211; unii prefera sa citeasca, altii sa vada o imagine;\u00a0 unii prefera sa vada un video, altii sa asculte.\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13047\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/newsletter-lead-magnet.png\" alt=\"newsletter-lead-magnet\" width=\"784\" height=\"534\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/newsletter-lead-magnet.png 784w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/newsletter-lead-magnet-480x327.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 784px, 100vw\" \/><b><\/b><br \/>\n<a name=\"10\"><\/a><\/p>\n<h2><b>10. Dovada sociala<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Tendinta de a face o actiune atunci cand si altii o fac. Consideram ca daca mai multi oameni fac un lucru intr-un anumit fel, e corect sa facem si noi la fel.<\/span><\/i><\/p>\n<h4><b>Cum folosesti dovezi sociale in eCommerce?<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Obtine si afiseaza in site <\/span><b>testimoniale de la clienti<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Obtine<\/span><b> continut de la clienti<\/b><span style=\"font-weight: 400;\">: imagini, video-uri de unboxing, povestile lor si foloseste-le in materialele de marketing<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Creeaza-ti o comunitate in jurul magazinului<\/b><span style=\"font-weight: 400;\"> &#8211; mai ales daca se preteaza, fa-ti un grup de Facebook si intretine-l cu continut interesant<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Foloseste comunitatea in promovare<\/b><span style=\"font-weight: 400;\"> &#8211; spune, de exemplu, cati clienti au cumparat de la tine sau cati oameni ai in baza de date<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Gandeste-te sa iti faci un program referral <\/b><span style=\"font-weight: 400;\">&#8211; cand clientii te recomanda prietenilor lor, primesc o recompensa, atat ei, cat si clientii noi care vin prin intermediul lor<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13048 size-large\" title=\"dovezi-sociale-ecommerce\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/dovezi-sociale-ecommerce-1024x477.png\" alt=\"dovezi-sociale-ecommerce\" width=\"1024\" height=\"477\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/dovezi-sociale-ecommerce-980x456.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/dovezi-sociale-ecommerce-480x224.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"11\"><\/a><\/p>\n<h2><b>11. Efectul momelii<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Este una dintre cele mai eficiente metode prin care sa atragi atentia exact asupra produsului pe care vrei sa il vinzi.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Sa zicem ca oferi doua optiuni de produs, apropiate ca si caracteristici, sau poate si ca pret. Natural, pentru client alegerea e grea.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asa ca adaugi si o a treia optiune.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fie e un produs asemanator cu optiunea pe care vrei sa o scoti in evidenta, dar la un pret mai mare<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fie are un pret mai mic, dar ii lipseste una sau doua caracteristici<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13049 size-large\" title=\"efectul-momelii\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-momelii-1024x429.png\" alt=\"efectul-momelii\" width=\"1024\" height=\"429\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-momelii-980x410.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-momelii-480x201.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, sa zicem ca ai doua modele de biciclete pentru munte, la preturi apropiate (sa zicem 500-1000 de lei).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amandoua sunt de la acelasi brand, acelasi tip de disc, frane, furci diferite, una e mai usoara + cateva detalii care le diferentiaza, dar nu foarte mult.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Daca vrei sa atragi atentia asupra bicicletei cu pret mai mare, mai adaugi o optiune, la un pret si mai mare, dar cu aproximativ aceleasi caracteristici.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dintr-odata, optiunea din mijloc va fi mai atragatoare.<\/span><br \/>\n<a name=\"12\"><\/a><\/p>\n<h2><b>12. Efectul Zeigarnik<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Actiunile incepute si pe care nu le-au indeplinit, vor ramane in mintea clientilor tai pentru mai mult timp.\u00a0<\/span><\/i><\/p>\n<h3><b>Cum aplici efectul Zeigarnik in site-ul tau?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Afiseaza o <\/span><b>bara de progres<\/b><span style=\"font-weight: 400;\"> in in chestionare, in pop-up-ul de abonare etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Creeaza continut si publica-l pe bucati<\/b><span style=\"font-weight: 400;\"> (ex. un ghid, un articol, un curs etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In cazul in care afacerea ta se preteaza, <\/span><b>promoveaza-ti produsele\/serviciile ca pe o solutie pentru finalizarea unui task ramas neindeplinit <\/b><span style=\"font-weight: 400;\">(ex. e timpul sa iesi de pe Facebook si sa tunzi iarba, dupa cum i-ai promis mamei\/sotiei tale &#8211; reclama pentru o masina de tuns iarba)<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13050 size-full\" title=\"efectul-zeigarnik\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-zeigarnik.png\" alt=\"efectul-zeigarnik\" width=\"514\" height=\"656\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-zeigarnik.png 514w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-zeigarnik-480x613.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 514px, 100vw\" \/><b><\/b><br \/>\n<a name=\"13\"><\/a><\/p>\n<h2><b>13. Efectul asteptarilor<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Asteptarile pe care le avem ne influenteaza viziunea asupra evenimentelor viitoare.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Asa ca, atunci cand alegem un produs sau un magazin, avem anumite asteptari si suntem afectati daca nu functioneaza sau nu este asa cum ne-am asteptat.<\/span><\/p>\n<h3><b>Altfel spus, cand le promiti clientilor ceva, asigura-te ca faci intocmai:\u00a0<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>Nu edita exagerat fotografiile de produs <\/b><span style=\"font-weight: 400;\">sau afiseaza clar un disclaimer ca produsele s-ar putea sa aiba o culoare mai deschisa sau inchisa decat apare pe site<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Daca promiti un anumit termen de livrare, asigura-te ca e respectat<\/b><span style=\"font-weight: 400;\">. Iar daca apar intarzieri, anunta clientul.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Surprinde clientul ca mici atentii in colete:<\/b><span style=\"font-weight: 400;\"> cadouri, felicitari, produse mici, mostre, scrisoare de multumire<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13051\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/linistire-client.png\" alt=\"linistire-client\" width=\"652\" height=\"658\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/linistire-client.png 652w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/linistire-client-480x484.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 652px, 100vw\" \/><b><\/b><br \/>\n<a name=\"14\"><\/a><\/p>\n<h2><b>14. Efectul raritatii [Urgentarea]<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Suntem motivati sa actionam rapid atunci cand ceea ce ne intereseaza poate fi gasit intr-o cantitate mica sau pentru putin timp.<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Foloseste <\/span><b>cronometre <\/b><span style=\"font-weight: 400;\">pentru campanii de discount limitate de timp &#8211; in landing page, in paginile de produs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Afiseaza in paginile de produs daca unul sau altul are un <\/span><b>stoc limitat<\/b><\/li>\n<li style=\"font-weight: 400;\"><b>Transmite daca ai stocuri limitate, editie limitata, timp limitat, peste tot unde comunici<\/b><span style=\"font-weight: 400;\">: social media, email, newslettere, reclame PPC, campanii pe bloguri etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Fa OTO (oferta unica) in pagina de finalizare comanda<\/b><span style=\"font-weight: 400;\"> &#8211; spune-i clientului ca e o oferta pe care nu o va mai regasi niciunde altundeva in site<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Fa campanii doar pe un canal, pentru un timp limitat<\/b><span style=\"font-weight: 400;\"> &#8211; Flash Sale in story-uri pe Facebook si Instagram (valabile 24 de ore), campanie pentru o saptamana prin newsletter etc.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13052 size-large\" title=\"urgentare-scarcity\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/urgentare-scarcity-997x1024.png\" alt=\"urgentare-scarcity\" width=\"997\" height=\"1024\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/urgentare-scarcity-980x1007.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/urgentare-scarcity-480x493.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 997px, 100vw\" \/><b><\/b><br \/>\n<a name=\"15\"><\/a><\/p>\n<h2><b>15. Principiul recompensarii\u00a0<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii adora recompensele, mai ales pe cele la care nu se asteapta.<\/span><\/i><\/p>\n<ul>\n<li><b>Surprinde-ti clientii cu lucruri la care nu se asteapta<\/b><span style=\"font-weight: 400;\"> &#8211; cadouri in colet, mostre, felicitari, produse mici (ex. semne de carte, stickere, agende, vouchere etc.)<\/span><b><\/b><\/li>\n<li><b>Puncte de fidelitate<\/b><\/li>\n<li><span style=\"font-weight: 400;\">Un email sau un apel la o anumita perioada dupa ce a cumparat in care<\/span><b> il intrebi daca totul e ok,<\/b><span style=\"font-weight: 400;\"> daca produsul e asa cum se astepta, ce parere are etc.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13053 size-large\" title=\"principiul-recompensarii\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-recompensarii-672x1024.png\" alt=\"principiul-recompensarii\" width=\"672\" height=\"1024\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-recompensarii-672x1024.png 672w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-recompensarii-480x731.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 672px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Citeste si: <\/span><a href=\"https:\/\/www.gomag.ro\/blog\/emotii-care-vand-recompensa-imediata\/\"><b>Emotii care vand \u2013 Recompensa Imediata<\/b><\/a><br \/>\n<a name=\"16\"><\/a><\/p>\n<h2><b>16. Disonanta cognitiva<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">E dureros si frustrant\u00a0 sa faci lucruri care contravin convingerilor proprii.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, clientul are de ales intre doua produse asemanatoare din site-ul tau. Dupa ce il alege pe unul dintre acestea si il cumpara, va incepe sa se gandeasca la toate partile bune ale produsului pe care NU l-a cumparat, si la partile rele ale celui pe care l-a ales.<\/span><\/p>\n<h3><b>Cum minimizezi fenomentul de disonanta cognitiva in magazinul tau online?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prezinta in descrierile de produs <\/span><b>avantajele <\/b><span style=\"font-weight: 400;\">produsului in raport cu alte produse similare, atat din site-ul tau, cat si de la competitori<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dupa achizitie, trimite clientului <\/span><b>continut educativ legat de produsul pe care l-a cumparat. <\/b><span style=\"font-weight: 400;\">Sprijina-l sa scape de conflictul interior, oferind motive pentru care a facut cea mai buna alegere.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Spune-i clientului ce pierde<\/b><span style=\"font-weight: 400;\"> in reclamele de remarketing pe cos abandonat sau mail-urile de recuperare &#8211; asta il va motiva sa ia decizia pentru a evita pierderea<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13054 size-large\" title=\"anti-disonanta-cognitiva\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/anti-disonanta-cognitiva-1024x645.png\" alt=\"anti-disonanta-cognitiva\" width=\"1024\" height=\"645\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/anti-disonanta-cognitiva-980x617.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/anti-disonanta-cognitiva-480x302.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"17\"><\/a><\/p>\n<h2><b>17. Efectul noului inceput<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Suntem mai motivati sa actionam cand avem senzatia unui nou inceput.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Acesta explica de ce suntem atat de porniti la inceputul unui an nou sa facem planuri considerate pe termen lung si sa cumparam ceea ce ne ajuta in noul inceput: agende, plannere, abonament la sala, cursuri, carti &#8211; orice produse pe care le consideram utile in indeplinirea planului propus.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asa ca profita si tu la inceput de an &#8211; fa campanii bazate pe acest efect.<\/span><b><\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13055 size-large\" title=\"efectul-noului-inceput\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-noului-inceput-1024x586.png\" alt=\"efectul-noului-inceput\" width=\"1024\" height=\"586\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-noului-inceput-980x561.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-noului-inceput-480x275.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><br \/>\n<a name=\"18\"><\/a><\/p>\n<h2><b>18. Durerea de a pierde<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii reactioneaza mai puternic la pierderea lucrurilor si statusului pe care il detin, decat la posibile castiguri.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Cum o aplici in site-ul tau?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Trimite clientilor fideli oferte speciale cu termen limita<\/b><span style=\"font-weight: 400;\"> &#8211; faptul ca e o campanie exclusiva, impreuna cu urgentarea declanseaza un cumul de efecte, printre care si aversiunea fata de pierdere<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Foloseste email-uri si reclame de recuperare a cosurilor abandonate<\/b><span style=\"font-weight: 400;\"> &#8211; fa mesajul in asa fel incat sa ii arati ce pierde<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Daca afacerea ta se preteaza, ofera perioada de proba gratuita<\/b><span style=\"font-weight: 400;\"> &#8211; odata ce clientul detine produsul si capata senzatia ca e in posesia lui, ii va fi greu sa renunte.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13056 size-large\" title=\"aversiunea-fata-de-pierdere\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/aversiunea-fata-de-pierdere-1024x1009.png\" alt=\"aversiunea-fata-de-pierdere\" width=\"1024\" height=\"1009\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/aversiunea-fata-de-pierdere-980x965.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/aversiunea-fata-de-pierdere-480x473.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"19\"><\/a><\/p>\n<h2><b>19. Oboseala decizionala<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Chiar daca esti, uzual, o persoana rationala, biologia iti cere sa platesti un pret pentru fiecare decizie pe care o iei.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Cu cat esti mai obosit, cu atat ai mai multe sanse sa iei decizii de cumparare irationale, sau sa nu mai cumperi deloc.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Cum sa folosesti oboseala decizionala in marketing?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Adauga OTO sau recomandari de produse in pagina de cos si finalizare comanda<\/b><span style=\"font-weight: 400;\"> &#8211; dat fiind faptul ca oamenii trec prin multe etape ale procesului decizional inainte de finalizarea propriu-zisa, consuma o mare parte din energia mentala. Ajunsi chiar aproape de finish sunt mai predispusi sa adauge ceva in plus, mai ales daca e un singur produs (de aceea ni se intampla sa cumparam instinctiv dulciuri sau alte produse mici pozitionate la casa in supermarket-uri)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Testeaza trimiterea newsletter-elor &#8211;<\/b><span style=\"font-weight: 400;\"> dimineata s-ar putea sa vezi alegeri mai rationale (ex. pentru produse de necesitate), seara alegeri mai irationale (produse mai scumpe sau produse considerate nesanatoare, produse cumparate la impuls)<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13057 size-large\" title=\"oferta-oto-checkout\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/oferta-oto-checkout-1024x356.png\" alt=\"oferta-oto-checkout\" width=\"1024\" height=\"356\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/oferta-oto-checkout-980x341.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/oferta-oto-checkout-480x167.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"20\"><\/a><\/p>\n<h2><b>20. Efectul IKEA<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii pun mai mult pret pe obiectele pe care le-au creat \/ construit singuri sau la care au contribuit, decat pe cele pe care le cumpara de-a gata.<\/span><\/i><\/p>\n<h3><b>Cum se aplica in magazinul tau online?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>Implica oamenii in optimizarea site-ului<\/b><span style=\"font-weight: 400;\"> &#8211; intreaba-i ce parere au despre design, ce ar vrea sa mai vada in magazin. Daca faci modificari, trimite un newsletter in care ii instiintezi ca ai tinut cont de propunerile lor si ii inviti sa intre, sa vada, sa cumpere.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Fa concursuri pentru lead-uri si clienti si foloseste continutul <\/b><span style=\"font-weight: 400;\">generat de clienti in materialele de marketing<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Ai posibilitatea sa vinzi produse personalizate?<\/b><span style=\"font-weight: 400;\"> Prezinta spre vanzare macar un produs pe care oamenii il pot personaliza<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Implementeaza un program referral si invita clientii sa iti recomande magazinul<\/b><span style=\"font-weight: 400;\"> catre cunoscuti &#8211; transforma-i in ambasadori de brand<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13058 size-large\" title=\"efectul-ikea\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-ikea-1024x488.png\" alt=\"efectul-ikea\" width=\"1024\" height=\"488\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-ikea-980x467.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-ikea-480x229.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"21\"><\/a><\/p>\n<h2><b>21. Apelul la registrul senzorial<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">De ce suntem tentati sa bem si noi cafea cand trecem pe langa o cafenea, dimineata? Sau sa cumparam painea proaspat scoasa din cuptor, cand trecem pe langa brutarie?<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Mirosul, vazul, auzul, gustul, felul in care se simte un produs &#8211; continutul care evoca oricare\u00a0 dintre simturi creeaza o conexiune emotionala intre client si brand.<\/span><\/i><\/p>\n<h3><b>Cum faci apel la registrul senzorial in marketing?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>Foloseste cuvinte senzoriale<\/b><span style=\"font-weight: 400;\"> &#8211; descrie cum se simte un produs <\/span><i><span style=\"font-weight: 400;\">(patura pufoasa, atingere catifelata, material racoros etc.)<\/span><\/i><span style=\"font-weight: 400;\">, cum miroase produsul <\/span><i><span style=\"font-weight: 400;\">(mirosul oceanului, miros dulce de capsuni etc.)<\/span><\/i><span style=\"font-weight: 400;\">, cum se aude un produs <\/span><i><span style=\"font-weight: 400;\">(sfaraitul carnii pe gratar, voce inalta, sunet impecabil, pocnet etc.)<\/span><\/i><span style=\"font-weight: 400;\">, ce gust are <\/span><i><span style=\"font-weight: 400;\">(explozie de arome, iute, piscator, dulce-acrisor etc.)<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\"><b>Gaseste un jingle si foloseste-l repetitiv<\/b><span style=\"font-weight: 400;\"> &#8211; sau, de exemplu, foloseste aceeasi melodie pe fundalul video-urilor<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Foloseste fotografii de produs clare, mari <\/b><span style=\"font-weight: 400;\">&#8211; cu cat produsul arata mai bine, cu atat va fi mai atragator. Prezinta-l mai ales in timp ce este folosit sau ce rezultat obtine clientul folosindu-l.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13059 size-large\" title=\"apel-la-registrul-senzorial\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/apel-la-registrul-senzorial-1024x514.png\" alt=\"apel-la-registrul-senzorial\" width=\"1024\" height=\"514\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/apel-la-registrul-senzorial-980x491.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/apel-la-registrul-senzorial-480x241.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"22\"><\/a><\/p>\n<h2><b>22. Efectul superioritatii imaginilor<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii isi amintesc imaginile mai usor decat textele.<\/span><\/i><br \/>\n<a name=\"23\"><\/a><\/p>\n<h2><b>23. Efectul povestilor<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Tinem minte povestile mai mult timp decat informatiile factuale. <\/span><\/i><span style=\"font-weight: 400;\">Te invit sa vezi articolul nostru despre <\/span><a href=\"https:\/\/www.gomag.ro\/blog\/storytelling-in-ecommerce\/\"><b>Storytelling in eCommerce<\/b><\/a><span style=\"font-weight: 400;\">, pentru mai multe detalii.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13060\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/formule-storytelling-ecommerce.gif\" alt=\"formule-storytelling-ecommerce\" width=\"600\" height=\"600\" \/><b><\/b><br \/>\n<a name=\"24\"><\/a><\/p>\n<h2><b>24. Memoria si magicul numar 7<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">In memoria de lucru, putem mentine aproximativ 7 lucruri.<\/span><\/i><br \/>\n<a name=\"25\"><\/a><\/p>\n<h2><b>25. Efectul autoritatii<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii au incredere si urmeaza instructiunile persoanelor pe care le considera cu autoritate.<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Dovedeste ca esti un expert in nisa ta<\/b><span style=\"font-weight: 400;\"> &#8211; pe langa vanzare, ofera si materiale informationale, tutoriale, sfaturi si idei pentru folosirea produselor \/ subiecte de interes pentru publicul tau<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Colaboreaza cu experti din nisa ta<\/b><span style=\"font-weight: 400;\"> &#8211; fa interviuri cu ei, live-uri in care oamenii le pot pune intrebari sau cere sfaturi<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13061 size-large\" title=\"principiul-autoritatii\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-autoritatii-420x1024.png\" alt=\"principiul-autoritatii\" width=\"420\" height=\"1024\" \/><b><\/b><br \/>\n<a name=\"26\"><\/a><\/p>\n<h2><b>26. Efectul de majoreta<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Produsele individuale sunt mai atragatoare atunci cand sunt prezentate intr-un grup.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Ce ar trebui sa faci? Prezinta in magazin pachete de produse.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Poti folosi tehnica pentru a adauga in pachet si un produs care nu e foarte popular, dar pe care vrei sa il misti din stoc. Sau creezi direct un <a href=\"https:\/\/help.gomag.ro\/hc\/ro\/articles\/360000216053-Produse-Bundle\" target=\"_blank\" rel=\"noopener noreferrer\">produs bundle<\/a>.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-13062\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/pachet-produse-1024x934.png\" alt=\"pachet-produse\" width=\"1024\" height=\"934\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/pachet-produse-980x894.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/pachet-produse-480x438.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"27\"><\/a><\/p>\n<h2><b>27. Tendinta raspunsurilor acceptabile la chestionare<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Atentie mare cand faci sondaje, mai ales la cele cu optiuni predefinite de raspuns.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Avem tendinta sa ne \u201cinfrumusetam\u201d raspunsurile, pentru a fi in concordanta cu ceea ce e social acceptat.<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pe cat posibil, lasa raspunsuri deschise (poti exemplifica raspunsuri in corpul intrebarii)<\/span><\/li>\n<\/ul>\n<p><a name=\"28\"><\/a><\/p>\n<h2><b>28. Briciul lui Occam (principiul simplitatii)<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Cu cat e mai simpla explicatia, cu atat mai bine.<\/span><\/i><\/p>\n<h4><b>In magazinul tau online:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prezinta <\/span><b>beneficiile si ideile esentiale despre produs primele<\/b><\/li>\n<li style=\"font-weight: 400;\"><b>Evita exprimarile intortocheate si jargonul<\/b><span style=\"font-weight: 400;\">, scrie pe intelesul tuturor<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ai grija ca vizitatorii <\/span><b>sa poata ajunge la punctul de achizitie<\/b><span style=\"font-weight: 400;\"> din maximum 3 click-uri<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cand gandesti secvente pe email pentru sales funnel, nu oferi prea multe optiuni dintre care sa aleaga,<\/span><b> redu-le la 2-3 <\/b><span style=\"font-weight: 400;\">(ex. ai in mail un link spre ultimul articol din blog si \/ sau spre un landing page cu oferta curenta)<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13063 size-full\" title=\"briciul-lui-occam\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/briciul-lui-occam.png\" alt=\"briciul-lui-occam\" width=\"792\" height=\"847\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/briciul-lui-occam.png 792w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/briciul-lui-occam-480x513.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 792px, 100vw\" \/><b><\/b><br \/>\n<a name=\"29\"><\/a><\/p>\n<h2><b>29. Teoria perspectivei<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Acordam o importanta mai mica rezultatelor probabile, si mai multa atentie celor considerate sigure.<\/span><\/i><br \/>\n<a name=\"30\"><\/a><\/p>\n<h2><b>30. Principiul similaritatii<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Percepem ca apartinand unui grup lucrurile care au aceleasi caracteristici.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, cand vedem o portiune de text colorata cu albastru si subliniata, ne gandim imediat ca e un link pe care putem da click.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La fel functioneaza si in cazul butoanelor call-to-action &#8211; ce e incadrat intr-un dreptunghi, colorat si iese primul in evidenta in pagina, e un buton care ne duce la urmatorul pas sa indeplinim actiunea dorita.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13064\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-similaritatii.png\" alt=\"principiul-similaritatii\" width=\"965\" height=\"348\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-similaritatii.png 965w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/principiul-similaritatii-480x173.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 965px, 100vw\" \/><br \/>\n<a name=\"31\"><\/a><\/p>\n<h2><b>31. Principiul Pareto<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Aproximativ 80% din efecte sunt produse de 20% din cauze.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Altfel spus, 20% dintre clientii tai aduc 80% din venitul total. Prin urmare, ar trebui sa te ocupi de acesti clienti:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sa investesti intr-o <\/span><b>strategie de fidelizare<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sa te asiguri ca se bucura de<\/span><b> o experienta extraordinara<\/b><span style=\"font-weight: 400;\"> &#8211; suport, experienta la despachetare, experienta de comunicare cu brandul post-comanda.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sa ii <\/span><b>rechemi, in mod activ, in site<\/b><span style=\"font-weight: 400;\"> &#8211; mail-uri, remindere, oferte speciale.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Principiul se aplica si in fiecare zi la birou.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">20% din task-urile pe care le faci intr-o zi, iti aduc 80% dintre rezultate &#8211; nu tot ce faci intr-o zi de lucru iti aduce rezultate pentru obiectivul propus.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ar trebui sa prioritizezi si sa te ocupi de cele cu adevarat importante.<\/span><br \/>\n<a name=\"32\"><\/a><\/p>\n<h2><b>32. Efectul de posesie<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Oamenii valorifica mai mult un lucru sau un produs, atunci cand il detin deja.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Mai mult, sunt dispusi sa plateasca un pret mai mare pentru a pastra ceva ce au deja.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asadar trebuie sa creezi senzatia ca iti detin deja produsele. Cum?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ofera <\/span><b>perioade de proba gratuite<\/b><span style=\"font-weight: 400;\"> sau conturi de test<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trimite-le <\/span><b>mostre <\/b><span style=\"font-weight: 400;\">de produs<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Promoveaza plata cu cardul <\/b><span style=\"font-weight: 400;\">&#8211; stiind ca au platit deja pentru produs, sunt sanse mai mici sa refuze coletul<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Ofera o perioada mai indelungata de retur, de exemplu, 30 de zile<\/b><span style=\"font-weight: 400;\"> &#8211; in 30 de zile deja simte ca produsul ii apartine<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-13065\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-posesie-1024x81.png\" alt=\"efectul-de-posesie\" width=\"1024\" height=\"81\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-posesie-1024x81.png 1024w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-posesie-980x77.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/efectul-de-posesie-480x38.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"33\"><\/a><\/p>\n<h2><b>33. Ancorele vizuale<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Foloseste elemente directionale pentru a atrage atentia asupra a ceea ce e mai important.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">De exemplu, intr-un banner, poti indrepta privirea personajului din cadru (sau bratul, degetul) spre titlul banner-ului sau spre butonul CTA.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Poti sa mai folosesti sageti, linii sau sa pozitionezi astfel produsele incat sa indice spre ce vrei sa atragi atentia..<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13067 size-large\" title=\"ancora-vizuala\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/ancora-vizuala-1-1024x375.png\" alt=\"ancora-vizuala\" width=\"1024\" height=\"375\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/ancora-vizuala-1-1024x375.png 1024w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/ancora-vizuala-1-980x359.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/05\/ancora-vizuala-1-480x176.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><b><\/b><br \/>\n<a name=\"34\"><\/a><\/p>\n<h2><b>34. Adaptarea senzoriala<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Sensibilitatea noastra la un stimul se reduce dupa ce suntem expusi constant la stimulul respectiv.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Un exemplu? Cand tocmai ce-ai intrat intr-un restaurant italian, aromele de condimente si mancaruri se simt extrem de puternic. Dar dupa ce te asezi si trece o vreme, mirosul va deveni din ce in mai slab.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ceea ce e ok. Pentru ca probabil cu greu te-ai putea concentra asupra conversatiei, daca ai simti intr-una mirosul tare de busuioc sau oregano.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Din pacate, in raport cu marketing-ul, adaptarea senzoriala inseamna ca daca il bombardezi pe client cu aceleasi mesaje si aceleasi vizualuri, mai devreme decat mai tarziu va ajunge sa te ignore.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Modifica mereu reclamele, tipul de continut folosit si, in special, vizualurile (imaginile).<\/span><br \/>\n<a name=\"35\"><\/a><\/p>\n<h2><b>35. Efectul pozitiei seriale<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Ne amintim mai usor primele si ultimele lucruri dintr-o lista.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asa ca ai grija sa iti pozitionezi cele mai importante mesaje in partea de sus.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Umanizarea Experientei Web si Impactul Asupra Vanzarilor Online\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/Ka32KU3KfiE?start=9&#038;feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Si-am ajuns la final.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alege cel putin 2-3 triggere si incepe sa folosesti psihologia in vanzari chiar azi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pe masura ce iti optimizezi comunicarea si ofertele, rezultatele tale se vor imbunatati.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vrei si un magazin puternic in care sa testezi aceste triggere si sa vinzi online? <\/span><a href=\"https:\/\/www.gomag.ro\/preturi\"><span style=\"font-weight: 400;\">Vinde cu Gomag!<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ai gratuit la dispozitie sa testezi platforma gratuit, dupa care vei alege abonamentul potrivit pentru a-ti creste magazinul.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Trenduri psihologie in vanzari online 2026<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In 2026, psihologia vanzarilor se imbina cu tehnologia AI pentru o persuasiune mai sofisticata si etica. Iata tendintele:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1. Personalizare emotionala cu AI.<\/strong> Algoritmii analizeaza comportamentul in timp real si adapteaza mesajele, triggerele si ofertele la starea emotionala si stadiul de cumparare al fiecarui vizitator.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2. Transparenta ca trigger de incredere.<\/strong> In era informatiei, transparenta totala (pret, ingrediente, sursa, recenzii negative incluse) a devenit cel mai puternic trigger de vanzare, depasind tehnicile clasice de persuasiune.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>3. FOMO bazat pe date reale.<\/strong> In loc de urgenta artificiala, magazinele afiseaza date reale: numar de vizualizari, stoc ramas efectiv si timpii de livrare &#8211; informatii care creeaza urgenta autentica.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>4. Gamificare in procesul de cumparare.<\/strong> Elemente de joc (roata norocului, scratch cards, nivele de loialitate, provocari) transforma cumparaturile intr-o experienta distractiva, crescand engagement-ul si valoarea cosului.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>5. Social proof video si UGC.<\/strong> Recenziile video si continutul generat de utilizatori au un impact psihologic de 3-5x mai mare decat recenziile text, fiind percepute ca mai autentice si mai convingatoare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>6. Neurodesign si optimizare vizuala.<\/strong> Heatmap-uri, eye-tracking si testare A\/B bazata pe principii de neuromarketing optimizeaza plasarea elementelor pe pagina pentru a ghida atentia si a creste conversiile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>7. Ethical persuasion.<\/strong> Consumatorii din 2026 reactioneaza negativ la manipulare. Brandurile de succes folosesc persuasiunea etica: informatii clare, deadline-uri reale, beneficii demonstrate si respect pentru autonomia decizionala a clientului.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Intrebari frecvente despre psihologia in vanzari<\/span><\/h3>\n<h4>Ce sunt triggerele emotionale in vanzari?<\/h4>\n<p><span style=\"font-weight: 400;\">Triggerele emotionale sunt stimuli psihologici care influenteaza decizia de cumparare la nivel subconstient. Cele mai puternice includ: urgenta (stoc limitat), dovada sociala (recenzii), reciprocitatea (cadouri gratuite), autoritatea (expertiza) si frica de pierdere (FOMO).<\/span><\/p>\n<h4>Cum folosesc urgenta fara sa par manipulativ?<\/h4>\n<p><span style=\"font-weight: 400;\">Foloseste urgenta bazata pe date reale: stoc efectiv ramas, deadline real al unei promotii sau timer pentru livrare in aceeasi zi. Evita urgenta falsa (countdown-uri care se reseteaza) &#8211; consumatorii o detecteaza si isi pierd increderea.<\/span><\/p>\n<h4>Care este cel mai eficient trigger emotional in eCommerce?<\/h4>\n<p><span style=\"font-weight: 400;\">Dovada sociala (social proof) este constant cel mai eficient trigger. Recenziile, testimonialele, numarul de clienti si badge-urile &#8222;best seller&#8221; influenteaza puternic decizia de cumparare. Peste 90% din consumatori citesc recenzii inainte de a cumpara.<\/span><\/p>\n<h4>Cum aplic principiul reciprocitatii in magazinul meu online?<\/h4>\n<p><span style=\"font-weight: 400;\">Ofera valoare gratuita inainte de a cere cumpararea: ghiduri gratuite, mostre, consultanta, transport gratuit, cadouri surpriza la comanda. Cand clientii primesc ceva valoros gratuit, se simt motivati sa reciproce prin cumparare.<\/span><\/p>\n<h4>Cum influenteaza culorile decizia de cumparare?<\/h4>\n<p><span style=\"font-weight: 400;\">Culorile creeaza asocieri emotionale: rosu = urgenta si energie, albastru = incredere si securitate, verde = sanatate si natura, portocaliu = actiune si entuziasm. Butonul CTA ar trebui sa contrasteze puternic cu restul paginii pentru vizibilitate maxima.<\/span><\/p>\n<h4>Ce este efectul de ancorare in stabilirea preturilor?<\/h4>\n<p><span style=\"font-weight: 400;\">Ancorarea este tendinta de a ne baza pe prima informatie primita. In eCommerce, afisarea pretului initial (taiat) langa pretul redus creeaza perceptia de valoare. Pretul initial &#8222;ancora&#8221; perceptia si face reducerea sa para mai atractiva.<\/span><\/p>\n<h4>Cum folosesc storytelling-ul pentru a vinde mai mult?<\/h4>\n<p><span style=\"font-weight: 400;\">Spune povestea din spatele produsului: de ce a fost creat, ce problema rezolva, cine il foloseste si cum le-a schimbat viata. Povestile activeaza zone ale creierului asociate cu empatia si memoria, facand produsul memorabil si dorit.<\/span><\/p>\n<h4>Psihologia preturilor chiar functioneaza?<\/h4>\n<p><span style=\"font-weight: 400;\">Da, studiile confirma ca preturile de tip .99 (charm pricing) cresc vanzarile cu 8-24%. Alte tehnici eficiente: pretul in 3 variante (decoy effect), afisarea economiei in lei si prezentarea pretului per zi\/folosire in loc de pret total.<\/span><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\": \"Question\", \"name\": \"Ce sunt triggerele emotionale in vanzari?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Stimuli psihologici care influenteaza decizia de cumparare: urgenta, dovada sociala, reciprocitate, autoritate si FOMO.\"}},\n    {\"@type\": \"Question\", \"name\": \"Cum folosesc urgenta fara sa par manipulativ?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Foloseste urgenta bazata pe date reale: stoc efectiv, deadline real al promotiei, timer livrare aceeasi zi. 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Alte tehnici: decoy effect, afisarea economiei in lei si pretul per zi.\"}}\n  ]\n}\n<\/script><\/p>\n<p><script type=\"application\/ld+json\">{\"@type\":\"VideoObject\",\"name\":\"Psihologia in vanzari. 30+ Triggere emotionale care declanseaza vanzarea in magazin\",\"description\":\"Psihologia in vanzari. 30+ Triggere emotionale care declanseaza vanzarea in magazin - Video tutorial Gomag, platforma eCommerce nr.1 din Romania.\",\"thumbnailUrl\":\"https:\/\/img.youtube.com\/vi\/Ka32KU3KfiE\/maxresdefault.jpg\",\"uploadDate\":\"2020-05-15\",\"contentUrl\":\"https:\/\/www.youtube.com\/watch?v=Ka32KU3KfiE\",\"embedUrl\":\"https:\/\/www.youtube.com\/embed\/Ka32KU3KfiE\",\"@context\":\"https:\/\/schema.org\"}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sigur esti curios cum functioneaza psihologia in vanzari. Pentru ca, intrebarea e&#8230; Cum gandesc clientii tai? Ce triggere emotionale functioneaza asupra lor? Cum functioneaza mintea in raport cu deciziile de cumparare? Pentru azi, am pregatit o lista cu peste 30 de triggere emotionale &amp; principii psihologice care te vor ajuta sa intelegi mai bine comportamentul [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":0,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[5],"tags":[],"class_list":["post-13034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Psihologia in vanzari. 30+ Triggere care declanseaza vanzarea in magazin<\/title>\n<meta name=\"description\" content=\"Psihologia in vanzari: 30+ triggere emotionale care declanseaza cumpararea. 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