{"id":16503,"date":"2021-04-08T07:47:54","date_gmt":"2021-04-08T05:47:54","guid":{"rendered":"https:\/\/www.gomag.ro\/blog\/?p=16503"},"modified":"2026-04-14T07:34:44","modified_gmt":"2026-04-14T04:34:44","slug":"cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari","status":"publish","type":"post","link":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/","title":{"rendered":"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast]"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Esti pregatit pentru un upgrade in <\/span><a href=\"https:\/\/www.gomag.ro\/preturi\"><span style=\"font-weight: 400;\">magazinul tau online<\/span><\/a><span style=\"font-weight: 400;\">?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vrei sa creezi o legatura umana cu utilizatorii site-ului tau?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In episodul de astazi din <\/span><a href=\"https:\/\/www.gomag.ro\/blog\/doza-ecommerce\/\"><span style=\"font-weight: 400;\">Doza de eCommerce<\/span><\/a><span style=\"font-weight: 400;\"> iti vorbesc despre scopul unei aplicatii de live chat, cum te poate ajuta sa vinzi mai mult, cum sa o personalizezi in functie de nevoile business-ului tau, precum si despre cat e de importanta in procesul de fidelizare a clientilor.<\/span><\/p>\n<p><iframe loading=\"lazy\" style=\"border: none;\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/15420926\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/0b346a\/\" width=\"100%\" height=\"90\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Pentru ca sunt multe de povestit, propun sa incepem.<\/span><\/p>\n<p><!--more--><\/p>\n<div style=\"background:#d4edda;border-left:4px solid #28a745;padding:12px 18px;margin:18px 0;border-radius:6px;font-size:16px;line-height:1.6\">&#9989; <strong>[Articol actualizat aprilie 2026]<\/strong> &#8211; Continutul a fost verificat, completat si imbunatatit cu informatii actuale, resurse utile si sectiune FAQ.<\/div>\n<div style=\"background:#f9f9f9;border-left:4px solid #f7a81b;padding:18px 22px;margin:22px 0;border-radius:6px;font-size:17px;line-height:1.7\"><strong>Live chat pentru eCommerce<\/strong> este un instrument de comunicare in timp real integrat in magazinul online, care permite vizitatorilor sa puna intrebari si sa primeasca raspunsuri instant. Live chat-ul reduce abandonul cosului, creste rata de conversie si imbunatateste experienta clientilor prin suport personalizat in momentul deciziei de cumparare.<\/div>\n<h2><strong>Cuprins: Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari<\/strong><\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong><a href=\"#1\">Inceputurile conversiilor (inainte de live chat)<\/a><\/strong><\/li>\n<li><strong><a href=\"#2\">Cand sa folosesti live chat-ul in magazinul tau?<\/a><\/strong><\/li>\n<li><strong><a href=\"#3\">Pentru ce si cand mai poti folosi live chat-ul?<\/a><\/strong><\/li>\n<li><strong><a href=\"#4\">Strategii de Live Chat<\/a><\/strong><\/li>\n<li><strong><a href=\"#5\">Adapteaza-ti mesajele<\/a><\/strong><\/li>\n<li><strong><a href=\"#6\">Cum alegi o aplicatie de Live Chat?<\/a><\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2><strong><a name=\"1\"><\/a>Inceputurile conversiilor (inainte de live chat)<\/strong><\/h2>\n<p><iframe loading=\"lazy\" title=\"Cum folosesti aplicatiile de Live Chat in site pentru a vinde mai mult\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/514bB5iNuZg?start=1&#038;feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Inainte de internet si magazine online, orice vanzare sau schimb de produse\/ servicii se realiza printr-o discutie fata-n fata.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bineinteles, aceasta practica nu a disparut (vezi pietele si targurile, spre exemplu).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Atunci cand ai ocazia sa discuti cu un client si sa-i expui toate avantajele achizitionarii unui anumit produs si cum ii poate schimba viata in bine, sansele sa realizezi o vanzare sunt foarte mari.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bun, dar cum poate face acest lucru proprietarul unui magazin online?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Simplu, folosind aplicatiile de <\/span><a href=\"https:\/\/help.gomag.ro\/hc\/ro\/sections\/115001108414-Live-Chat\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">live chat<\/span><\/a><span style=\"font-weight: 400;\"> atat in social media, cat si in magazinul tau.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pana la urma, in spatele unui brand este tot un om (sau o echipa intreaga), iar integrarea unor canale care sa iti permita sa comunici cu utilizatorii prin: <\/span><i><span style=\"font-weight: 400;\">social media, aplicatii de chat, notificari, automatizari prin e-mail etc.<\/span><\/i><span style=\"font-weight: 400;\">, te ajuta sa intelegi mai bine comportamentul vizitatorilor tai si sa livrezi acolo unde este cazul.<\/span><\/p>\n<p>Citeste si: <a href=\"https:\/\/www.gomag.ro\/blog\/rata-de-conversie-mai-buna\/\"><b>Cum sa ai o rata de conversie mai buna [pe intelesul tuturor]<\/b><\/a><\/p>\n<h2><strong><a name=\"2\"><\/a>Cand sa folosesti live chat-ul in magazinul tau?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Daca pentru unele magazine cu vechime in online vanzarile se intampla aproape de la sine, fara un input prea mare din partea proprietarului &#8211; in cazul unui magazin mai mic sau aflat la inceput, lucrurile au nevoie de ceva mai multa implicare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asadar, iti recomand sa folosesti o aplicatie de live chat inca de la momentul lansarii magazinului tau.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La inceput iti permiti sa vorbesti mai mult cu oamenii care iti viziteaza site-ul si, cel mai important, sa le intelegi nevoile pentru a le oferi cele mai bune solutii.<\/span><\/p>\n<p><b>Pont!<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Atunci cand discuti cu vizitatorii tai fii atent la ce intrebari pun, iar in baza feedback-ului primit de la ei poti face imbunatatirile necesare in site, ceea ce va duce la cresterea ratei de conversie.<\/span><\/p>\n<h3><b>Daca inca nu esti convins de puterea si utilitatea unui live chat, sa discutam in cifre:<\/b><\/h3>\n<p><i><span style=\"font-weight: 400;\">Statisticile spun ca 51% dintre clienti prefera sa cumpere si sa fie mai loiali unui brand care foloseste live chat in comunicare.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Alta statistica arata ca 20% dintre utilizatori prefera sa comunice cu un brand pe chat inainte de a lua decizia de cumparare (fie pe site, fie prin intermediul chat-urilor puse la dispozitie de retelele sociale).<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Sa vedem cum se traduc aceste statistici.<\/span><\/p>\n<h3><b>Dupa cum am mai mentionat, in Romania, rata medie de conversie este de doar 1%<\/b><span style=\"font-weight: 400;\">.<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gandeste-te ca, daca 20% dintre vizitatori doresc sa comunice pe chat, poti aduce 20 de lead-uri pe care le poti transforma in clienti.<\/span><\/p>\n<p><b>Pont!<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Poti cere un numar de telefon prin intermediul chat-ului si sa suni clientul pentru a-i oferi toate lamuririle de care are nevoie si sa faci vanzarea.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Daca ai mai mult trafic in site, poti folosi chat-ul in anumite zone, precum zona de finalizare comanda, acolo unde ai trafic mai mare sau bounce rate mare, paginile cu cel mai mare exit rate, pagina de rezultate (pagini speciale cu rezultatele de la cautarile din magazinul tau) etc., &#8211; toate aceste informatii le poti obtine din Analytics.<\/span><\/p>\n<h2><strong><a name=\"3\"><\/a>Pentru ce si cand mai poti folosi live chat-ul?<\/strong><b><\/b><\/h2>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Pentru imbunatatirea experientei vizitatorilor<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Poti folosi chat-ul pentru a discuta cu vizitatorii si pentru a vedea ce alte informatii si-ar dori sa mai obtina. Acest lucru te ajuta sa descoperi alte lucruri pe care le poti face pentru a imbunatati experienta acestora pe site-ul tau.<\/span><\/p>\n<p><b>Retine!<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Iti optimizezi conversia atunci cand rezolvi probleme (mai ales in procesul de finalizare a comenzii).<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Onboarding pentru colegii noi<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Astfel au ocazia sa se familiarizeze cu procesele si procedurile interne si sa invete cum sa trateze clientii.<\/span><\/p>\n<p><b>Pont!<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Creeaza niste scripturi predefinite. Ii poti pune sa discute cu 10-20 de persoane pe zi si sa invete ei despre ce e vorba in business-ul tau.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Seara si in weekend<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Foloseste chat-ul seara sau in weekend atunci cand oamenii stau mai mult la televizor sau cand sunt in modul de navigare.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Este un moment prielnic pentru tine, deoarece competitorii s-ar putea sa faca altceva, iar tu ai ocazia sa fii prezent pentru clientii tai.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16616 size-full\" title=\"Aplicatii_livechat-gomag\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/Aplicatii_livechat.png\" alt=\"Aplicatii_livechat-gomag\" width=\"1798\" height=\"422\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/Aplicatii_livechat.png 1798w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/Aplicatii_livechat-1280x300.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/Aplicatii_livechat-980x230.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/Aplicatii_livechat-480x113.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1798px, 100vw\" \/><\/p>\n<h2><strong><a name=\"4\"><\/a>Strategii de Live Chat<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Exista doua tipuri de aplicatii sau strategii pe care le poti folosi in comunicarea in online:<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Reactiva<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Atunci cand casuta de chat este vizibila pe site, iar vizitatorul decide singur daca o foloseste sau nu;<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Proactiva<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Este acea casuta de chat de tip pop-up care foloseste atentionari, animatii sau sunete.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adevarul este ca aceasta varianta de chat este mai agresiva. Drept urmare, testeaza ambele variante si vezi care dintre ele este mai potrivita pentru magazinul tau.<\/span><\/p>\n<h4><b>Ponturi!<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">&#8211; Poti declansa un pop-up de chat in anumite situatii. De exemplu, atunci cand utilizatorul sta mai mult de 30 de secunde pe o pagina. Acest lucru poate insemna ca are o problema si tu o poti rezolva.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Poti crea setari diferite in aplicatie pentru: trafic nou si trafic revenit.\u00a0<\/span><\/p>\n<h3><b>Din nou despre statistici:<\/b><\/h3>\n<p><b>Forbes<\/b><span style=\"font-weight: 400;\"> sustine ca 50% dintre utilizatorii care primesc raspuns pe chat in timpul achizitiei sunt mai predispusi sa cumpere si apreciaza mai mult brandul respectiv.<\/span><\/p>\n<p><b>Econsultancy<\/b><span style=\"font-weight: 400;\"> sustine ca satisfactia clientilor este mai mare atunci cand utilizeaza chat-ul sau cand interactioneaza cu un brand pe chat &#8211; aceasta fiind de 73% in comparatie cu 61% atunci cand primesc un raspuns pe mail si 44% cand vorbesc la telefon.<\/span><\/p>\n<p><b>eMarketer<\/b><span style=\"font-weight: 400;\"> sustine ca 63% dintre utilizatorii care viziteaza un site sunt mai predispusi sa revina pe un site unde exista optiunea de a discuta cu brand-ul respectiv prin live chat.<\/span><\/p>\n<p>Citeste si: <a href=\"https:\/\/www.gomag.ro\/blog\/tehnici-de-vanzare-pentru-magazinul-tau-online\/\"><b>10 Tehnici de vanzare pentru magazinul tau online<\/b><\/a><\/p>\n<h2><strong><a name=\"5\"><\/a>Adapteaza-ti mesajele<\/strong><\/h2>\n<h4><b>1. Adapteaza-ti mesajul in functie de datele pe care le ai (trafic nou vs. trafic revenit).<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">De exemplu, pentru trafic nou iti poti intampina vizitatorii cu:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201eBun venit la noi pe site! Cu ce te putem ajuta?\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">In cazul unui trafic revenit:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201eCe te-a adus inapoi pe site-ul nostru?\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Este important sa empatizezi cu vizitatorii tai, sa-i asculti si sa-i faci sa inteleaga ca le oferi o solutie.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mai mult decat atat, asigura-te ca ai un mesaj care deschide o conversatie.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ideea este urmatoarea: cu cat pui mai multe intrebari si porti o discutie mai lunga, cu atat cresc sansele de a finaliza vanzarea.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16617 size-full\" title=\"live-chat-magazin\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/live-chat-magazin.png\" alt=\"live-chat-magazin\" width=\"1690\" height=\"897\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/live-chat-magazin.png 1690w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/live-chat-magazin-1280x679.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/live-chat-magazin-980x520.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/live-chat-magazin-480x255.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1690px, 100vw\" \/><\/p>\n<h4><b>2. Raspunde repede<\/b><\/h4>\n<p><i><span style=\"font-weight: 400;\">Unele statistici sustin ca timpul optim pentru a raspunde mesajelor pe chat este de 30 de secunde.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Daca ai un volum mare, poti angaja 2-3 persoane pe partea de suport clienti.<\/span><\/p>\n<h3><b>Importanta live chat-ului pentru business-ul tau &#8211; revenim la statistici<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">La nivel mondial, un client are de asteptat 17 ore pentru a primi un raspuns pe e-mail de la o companie.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In social media, timpul de asteptare este de 10 ore, iar prin Live Chat timpul acesta se reduce la doar <\/span><b>2 minute<\/b><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adevarul este ca vizitatorii\/ utilizatorii unui site nu prea au rabdare atunci cand au o solicitare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Drept urmare, fii rapid, fii acolo pentru ei si nevoile lor.<\/span><\/p>\n<h2><strong><a name=\"6\"><\/a>Cum alegi o aplicatie de Live Chat?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Exista mai multe aplicatii de Live Chat pe care le poti folosi pentru site-ul tau.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Iti recomand sa testezi cateva inainte, pentru a vedea care dintre ele raspunde cel mai bine nevoilor tale.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chiar daca pretul conteaza si iti poate afecta decizia, iti recomand sa ai in vedere cateva caracteristici inainte de a lua o decizie finala:<\/span><\/p>\n<ul>\n<li><b>Existenta unor automatizari<\/b><span style=\"font-weight: 400;\"> &#8211; verifica daca iti ofera optiuni pentru lead generation, raspunsuri predefinite etc.;<\/span><\/li>\n<li><b>Generarea unor rapoarte\/ statistici<\/b><span style=\"font-weight: 400;\"> &#8211; verifica daca iti ofera informatii in timp real despre unde se afla utilizatorul in site, IP-ul lui, geolocatia etc. Aceste artificii te ajuta sa iti intelegi mai bine audienta si sa creezi strategii de marketing de impact;<\/span><\/li>\n<li><b>Este aplicatia mobile friendly?<\/b><\/li>\n<li><b>Verifica cum se afiseaza widget-ul in site<\/b><span style=\"font-weight: 400;\"> si daca il poti personaliza cu poza, daca il poti micsora, sa il ascunzi sau sa il declansezi in anumite situatii stabilite de tine.<\/span><\/li>\n<\/ul>\n<h4><b>Sfat!<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Testeaza aceste sfaturi pentru a vedea daca utilizarea live chat-ului este doar un consumator de timp sau chiar poate aduce beneficii business-ului tau.<\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" class=\"giphy-embed\" src=\"https:\/\/giphy.com\/embed\/4JHwuqiNuHDTgZlG16\" width=\"480\" height=\"270\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: center;\">via GIPHY<\/p>\n<p>Citeste si: <a href=\"https:\/\/www.gomag.ro\/blog\/automatizarea-unei-afaceri-online\/\"><b>Automatizarea unei afaceri online: 5 idei pentru magazinul tau<\/b><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Daca ti-a placut episodul de astazi, nu ezita sa dai un share podcastului Doza de eCommerce by Gomag.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ti-am pregatit si alte materiale informative care sa te ajute sa iti dezvolti business-ul ca la carte.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">PS: Vrei sa vezi cat de usor este sa vinzi cu Gomag? Ai 15 zile la dispozitie sa <\/span><a href=\"https:\/\/www.gomag.ro\/preturi\"><span style=\"font-weight: 400;\">testezi platforma<\/span><\/a><span style=\"font-weight: 400;\"> in mod gratuit. Descopera cum te ajutam sa vinzi mai comod si sa iti cresti business-ul mai repede.<\/span><\/p>\n<h2>8 Trenduri in Live Chat si Comunicare cu Clientii in 2026<\/h2>\n<ol>\n<li><strong>Chatboti AI conversationali<\/strong> \u2013 Chatbotii bazati pe inteligenta artificiala raspund automat la intrebarile frecvente si califica lead-urile 24\/7.<\/li>\n<li><strong>Live chat proactiv bazat pe comportament<\/strong> \u2013 Mesaje automate declansate cand vizitatorul petrece timp pe o pagina de produs sau se pregateste sa abandoneze cosul.<\/li>\n<li><strong>Integrare omnichannel a conversatiilor<\/strong> \u2013 O singura platforma gestioneaza chat-ul de pe site, WhatsApp, Facebook Messenger si Instagram DM.<\/li>\n<li><strong>Video chat si co-browsing<\/strong> \u2013 Asistenta vizuala pentru produse complexe, unde agentul poate ghida clientul prin magazin in timp real.<\/li>\n<li><strong>Personalizarea conversatiilor cu date CRM<\/strong> \u2013 Agentii vad istoricul comenzilor si preferintele clientului pentru recomandari relevante.<\/li>\n<li><strong>Automatizari post-chat<\/strong> \u2013 Email-uri automate de follow-up cu produsele discutate, oferte personalizate si cereri de feedback dupa conversatie.<\/li>\n<li><strong>Analytics si scoring conversatii<\/strong> \u2013 Masurarea impactului chat-ului asupra vanzarilor: rata de conversie din chat, valoarea comenzilor asistate si satisfactia clientilor.<\/li>\n<li><strong>Chat commerce &#8211; vanzare directa din conversatie<\/strong> \u2013 Clientii pot adauga produse in cos si finaliza comanda direct din fereastra de chat.<\/li>\n<\/ol>\n<h2>Functii Gomag pentru Comunicare si Vanzari prin Chat<\/h2>\n<ul>\n<li><strong>Integrare live chat<\/strong> \u2013 Conecteaza aplicatii de live chat populare (Tawk.to, LiveChat, Tidio) direct in magazinul Gomag.<\/li>\n<li><strong>GoBots &#8211; automatizari de comunicare<\/strong> \u2013 Trimite mesaje automate bazate pe comportamentul vizitatorilor: cos abandonat, vizite repetate, timp pe pagina.<\/li>\n<li><strong>Pop-up-uri inteligente<\/strong> \u2013 Afiseaza oferte sau invitatii de chat bazate pe comportamentul vizitatorului pe site.<\/li>\n<li><strong>Gomag Prompt<\/strong> \u2013 Asistent AI integrat care ajuta la crearea rapida a continutului pentru raspunsuri chat si comunicare cu clientii.<\/li>\n<li><strong>Notificari in timp real<\/strong> \u2013 Primeste alerte instant la fiecare comanda noua sau actiune importanta a clientului.<\/li>\n<li><strong>Formulare de contact personalizabile<\/strong> \u2013 Pentru cand echipa nu este online, clientii pot lasa mesaje care devin lead-uri de urmarit.<\/li>\n<li><strong>Integrare WhatsApp si Facebook Messenger<\/strong> \u2013 Comunica cu clientii pe canalele lor preferate direct din magazin.<\/li>\n<li><strong>Rapoarte si Insights<\/strong> \u2013 Analizeaza sursele de trafic si comportamentul vizitatorilor pentru a optimiza momentul si mesajul de chat.<\/li>\n<\/ul>\n<h2>8 Resurse Utile despre Live Chat si Comunicare in eCommerce<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/cum-sa-faci-vanzari\/\" target=\"_blank\" rel=\"noopener\">Cum sa faci vanzari online &#8211; Ghid complet<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/cresti-rata-de-conversie-experienta-clientilor\/\" target=\"_blank\" rel=\"noopener\">Cum cresti rata de conversie prin experienta clientilor<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/functii-gomag-cresc-vanzarile\/\" target=\"_blank\" rel=\"noopener\">Functii Gomag care iti cresc vanzarile<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/7-idei-pentru-a-ti-creste-rata-de-conversie-in-magazin\/\" target=\"_blank\" rel=\"noopener\">7 idei pentru a-ti creste rata de conversie in magazin<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/ux-si-cro-in-magazin\/\" target=\"_blank\" rel=\"noopener\">UX si CRO in magazinul online<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/cum-optimizezi-clv\/\" target=\"_blank\" rel=\"noopener\">Cum optimizezi CLV &#8211; Customer Lifetime Value<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/cum-creezi-pagini-de-produs\/\" target=\"_blank\" rel=\"noopener\">Cum creezi pagini de produs care vand<\/a><\/li>\n<li><a href=\"https:\/\/www.gomag.ro\/blog\/creste-contactele-listele-de-email-magazinul-online\/\" target=\"_blank\" rel=\"noopener\">Cum cresti listele de email ale magazinului online<\/a><\/li>\n<\/ul>\n<h2>Intrebari Frecvente despre Live Chat in eCommerce<\/h2>\n<div itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Cum ajuta live chat-ul la cresterea vanzarilor online?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Live chat-ul creste vanzarile prin: raspunsuri instant la intrebarile clientilor in momentul deciziei de cumparare, recomandari personalizate de produse, reducerea abandonului de cos prin asistenta proactiva si construirea increderii prin suport uman direct.<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Ce aplicatie de live chat este recomandata pentru un magazin online?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Printre cele mai populare aplicatii de live chat pentru eCommerce se numara Tawk.to (gratuit), Tidio (cu chatbot AI), LiveChat si Crisp. Alegerea depinde de buget, nevoia de automatizari si numarul de agenti. Toate se integreaza cu Gomag.<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Cat creste rata de conversie cu live chat?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Studiile arata ca live chat-ul poate creste rata de conversie cu 20-40%. Vizitatorii care interactioneaza prin chat au de 3-5 ori mai multe sanse sa finalizeze o comanda fata de cei care nu primesc asistenta.<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Cum configurez live chat proactiv in magazinul online?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Seteaza declansatoare automate bazate pe comportament: mesaj dupa 30 secunde pe pagina de produs, oferta de ajutor cand vizitatorul ajunge la checkout, pop-up la intentia de parasire a paginii si mesaj personalizat pentru vizitatorii care revin.<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Chatbot sau agent uman &#8211; ce este mai eficient?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Combinatia ideala este chatbot pentru intrebari frecvente si triaj (disponibil 24\/7), cu transfer catre agent uman pentru situatii complexe sau vanzari de valoare mare. Chatbotii gestioneaza volumul, iar agentii inchid vanzarile.<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Cum masor ROI-ul live chat-ului in magazinul online?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Urmareste: rata de conversie a vizitatorilor care au folosit chat-ul vs. cei care nu au, valoarea medie a comenzilor asistate prin chat, numarul de cosuri recuperate, timpul de raspuns si scorul de satisfactie al clientilor (CSAT).<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Ce greseli sa evit cand implementez live chat?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Cele mai frecvente greseli sunt: timp de raspuns prea mare (peste 2 minute), chat disponibil doar in orele de program fara chatbot, mesaje generice impersonale, lipsa informatiilor despre produse la agenti si absenta follow-up-ului dupa conversatie.<\/div>\n<\/div>\n<\/div>\n<div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<h3 itemprop=\"name\">Cum integrez live chat in magazinul Gomag?<\/h3>\n<div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<div itemprop=\"text\">Gomag permite integrarea aplicatiilor de live chat prin sectiunea de aplicatii si integrari. Adaugi codul de tracking al aplicatiei alese, configurezi regulile de afisare si personalizezi mesajele. GoBots completeaza chat-ul cu automatizari de email si notificari.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Cum ajuta live chat-ul la cresterea vanzarilor online?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Live chat-ul creste vanzarile prin: raspunsuri instant la intrebarile clientilor in momentul deciziei de cumparare, recomandari personalizate de produse, reducerea abandonului de cos prin asistenta proactiva si construirea increderii prin suport uman direct.\"}},{\"@type\":\"Question\",\"name\":\"Ce aplicatie de live chat este recomandata pentru un magazin online?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Printre cele mai populare aplicatii de live chat pentru eCommerce se numara Tawk.to (gratuit), Tidio (cu chatbot AI), LiveChat si Crisp. Alegerea depinde de buget, nevoia de automatizari si numarul de agenti. Toate se integreaza cu Gomag.\"}},{\"@type\":\"Question\",\"name\":\"Cat creste rata de conversie cu live chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Studiile arata ca live chat-ul poate creste rata de conversie cu 20-40%. Vizitatorii care interactioneaza prin chat au de 3-5 ori mai multe sanse sa finalizeze o comanda fata de cei care nu primesc asistenta.\"}},{\"@type\":\"Question\",\"name\":\"Cum configurez live chat proactiv in magazinul online?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Seteaza declansatoare automate bazate pe comportament: mesaj dupa 30 secunde pe pagina de produs, oferta de ajutor cand vizitatorul ajunge la checkout, pop-up la intentia de parasire a paginii si mesaj personalizat pentru vizitatorii care revin.\"}},{\"@type\":\"Question\",\"name\":\"Chatbot sau agent uman - ce este mai eficient?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Combinatia ideala este chatbot pentru intrebari frecvente si triaj (disponibil 24\/7), cu transfer catre agent uman pentru situatii complexe sau vanzari de valoare mare. Chatbotii gestioneaza volumul, iar agentii inchid vanzarile.\"}},{\"@type\":\"Question\",\"name\":\"Cum masor ROI-ul live chat-ului in magazinul online?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Urmareste: rata de conversie a vizitatorilor care au folosit chat-ul vs. cei care nu au, valoarea medie a comenzilor asistate prin chat, numarul de cosuri recuperate, timpul de raspuns si scorul de satisfactie al clientilor (CSAT).\"}},{\"@type\":\"Question\",\"name\":\"Ce greseli sa evit cand implementez live chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cele mai frecvente greseli sunt: timp de raspuns prea mare (peste 2 minute), chat disponibil doar in orele de program fara chatbot, mesaje generice impersonale, lipsa informatiilor despre produse la agenti si absenta follow-up-ului dupa conversatie.\"}},{\"@type\":\"Question\",\"name\":\"Cum integrez live chat in magazinul Gomag?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Gomag permite integrarea aplicatiilor de live chat prin sectiunea de aplicatii si integrari. Adaugi codul de tracking al aplicatiei alese, configurezi regulile de afisare si personalizezi mesajele. GoBots completeaza chat-ul cu automatizari de email si notificari.\"}}]}<\/script><\/p>\n<p><script type=\"application\/ld+json\">{\"@type\":\"VideoObject\",\"name\":\"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast]\",\"description\":\"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast] - Video tutorial Gomag, platforma eCommerce nr.1 din Romania.\",\"thumbnailUrl\":\"https:\/\/img.youtube.com\/vi\/514bB5iNuZg\/maxresdefault.jpg\",\"uploadDate\":\"2021-04-08\",\"contentUrl\":\"https:\/\/www.youtube.com\/watch?v=514bB5iNuZg\",\"embedUrl\":\"https:\/\/www.youtube.com\/embed\/514bB5iNuZg\",\"@context\":\"https:\/\/schema.org\"}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Esti pregatit pentru un upgrade in magazinul tau online? Vrei sa creezi o legatura umana cu utilizatorii site-ului tau? In episodul de astazi din Doza de eCommerce iti vorbesc despre scopul unei aplicatii de live chat, cum te poate ajuta sa vinzi mai mult, cum sa o personalizezi in functie de nevoile business-ului tau, precum [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16612,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":0,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[5,4472],"tags":[],"class_list":["post-16503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-podcast"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari<\/title>\n<meta name=\"description\" content=\"Vrei o relatie mai umana cu clientii magazinului tau online? Afla cum te ajuta aplicatiile de Live Chat sa generezi mai multe vanzari.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari\" \/>\n<meta property=\"og:description\" content=\"Vrei o relatie mai umana cu clientii magazinului tau online? Afla cum te ajuta aplicatiile de Live Chat sa generezi mai multe vanzari.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog eCommerce - platforma Gomag\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gomagec\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/dcosmin\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-08T05:47:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T04:34:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/aplicatii-live-chat.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cosmin Daraban\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dcosmin\" \/>\n<meta name=\"twitter:site\" content=\"@gomagro\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cosmin Daraban\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/\"},\"author\":{\"name\":\"Cosmin Daraban\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#\\\/schema\\\/person\\\/ce84d2c9f3b8b43d83aab2b5e363b435\"},\"headline\":\"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast]\",\"datePublished\":\"2021-04-08T05:47:54+00:00\",\"dateModified\":\"2026-04-14T04:34:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/\"},\"wordCount\":2316,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/aplicatii-live-chat.jpg\",\"articleSection\":[\"Marketing\",\"Podcast\"],\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/\",\"url\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/\",\"name\":\"Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/aplicatii-live-chat.jpg\",\"datePublished\":\"2021-04-08T05:47:54+00:00\",\"dateModified\":\"2026-04-14T04:34:44+00:00\",\"description\":\"Vrei o relatie mai umana cu clientii magazinului tau online? Afla cum te ajuta aplicatiile de Live Chat sa generezi mai multe vanzari.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/aplicatii-live-chat.jpg\",\"contentUrl\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/aplicatii-live-chat.jpg\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast]\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/\",\"name\":\"Blog eCommerce - platforma Gomag\",\"description\":\"Idei, sfaturi si studii de caz pentru tine\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#organization\",\"name\":\"Blog eCommerce - platforma Gomag\",\"url\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/logo-gomag-albastru-rosu.png\",\"contentUrl\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/logo-gomag-albastru-rosu.png\",\"width\":298,\"height\":92,\"caption\":\"Blog eCommerce - platforma Gomag\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/gomagec\\\/\",\"https:\\\/\\\/x.com\\\/gomagro\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/#\\\/schema\\\/person\\\/ce84d2c9f3b8b43d83aab2b5e363b435\",\"name\":\"Cosmin Daraban\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8502b4a2bbca9e43f2ae94eb4db41c78dfcce6ab0990ed41c7ca1ae2b7c695d5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8502b4a2bbca9e43f2ae94eb4db41c78dfcce6ab0990ed41c7ca1ae2b7c695d5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8502b4a2bbca9e43f2ae94eb4db41c78dfcce6ab0990ed41c7ca1ae2b7c695d5?s=96&d=mm&r=g\",\"caption\":\"Cosmin Daraban\"},\"description\":\"Pasionat de antreprenoriat si eCommerce, am inceput activitatea online in anul 2000. Impreuna cu echipa am ajutat peste 5.000 de companii sa isi creasca afacerea pe platforma Gomag.\",\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/dcosmin\",\"https:\\\/\\\/x.com\\\/dcosmin\"],\"url\":\"https:\\\/\\\/www.gomag.ro\\\/blog\\\/author\\\/cosmin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari","description":"Vrei o relatie mai umana cu clientii magazinului tau online? Afla cum te ajuta aplicatiile de Live Chat sa generezi mai multe vanzari.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/","og_locale":"ro_RO","og_type":"article","og_title":"Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari","og_description":"Vrei o relatie mai umana cu clientii magazinului tau online? Afla cum te ajuta aplicatiile de Live Chat sa generezi mai multe vanzari.","og_url":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/","og_site_name":"Blog eCommerce - platforma Gomag","article_publisher":"https:\/\/www.facebook.com\/gomagec\/","article_author":"https:\/\/www.facebook.com\/dcosmin","article_published_time":"2021-04-08T05:47:54+00:00","article_modified_time":"2026-04-14T04:34:44+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/aplicatii-live-chat.jpg","type":"image\/jpeg"}],"author":"Cosmin Daraban","twitter_card":"summary_large_image","twitter_creator":"@dcosmin","twitter_site":"@gomagro","twitter_misc":{"Scris de":"Cosmin Daraban","Timp estimat pentru citire":"12 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#article","isPartOf":{"@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/"},"author":{"name":"Cosmin Daraban","@id":"https:\/\/www.gomag.ro\/blog\/#\/schema\/person\/ce84d2c9f3b8b43d83aab2b5e363b435"},"headline":"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast]","datePublished":"2021-04-08T05:47:54+00:00","dateModified":"2026-04-14T04:34:44+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/"},"wordCount":2316,"commentCount":0,"publisher":{"@id":"https:\/\/www.gomag.ro\/blog\/#organization"},"image":{"@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#primaryimage"},"thumbnailUrl":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/aplicatii-live-chat.jpg","articleSection":["Marketing","Podcast"],"inLanguage":"ro-RO","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/","url":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/","name":"Cum folosesti aplicatiile de Live Chat pentru a genera mai multe vanzari","isPartOf":{"@id":"https:\/\/www.gomag.ro\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#primaryimage"},"image":{"@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#primaryimage"},"thumbnailUrl":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/aplicatii-live-chat.jpg","datePublished":"2021-04-08T05:47:54+00:00","dateModified":"2026-04-14T04:34:44+00:00","description":"Vrei o relatie mai umana cu clientii magazinului tau online? Afla cum te ajuta aplicatiile de Live Chat sa generezi mai multe vanzari.","breadcrumb":{"@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/"]}]},{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#primaryimage","url":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/aplicatii-live-chat.jpg","contentUrl":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2021\/04\/aplicatii-live-chat.jpg","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/www.gomag.ro\/blog\/cum-folosesti-aplicatiile-de-live-chat-pentru-a-genera-vanzari\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gomag.ro\/blog\/"},{"@type":"ListItem","position":2,"name":"Cum folosesti aplicatiile de live chat pentru a genera mai multe vanzari [Podcast]"}]},{"@type":"WebSite","@id":"https:\/\/www.gomag.ro\/blog\/#website","url":"https:\/\/www.gomag.ro\/blog\/","name":"Blog eCommerce - platforma Gomag","description":"Idei, sfaturi si studii de caz pentru tine","publisher":{"@id":"https:\/\/www.gomag.ro\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gomag.ro\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/www.gomag.ro\/blog\/#organization","name":"Blog eCommerce - platforma Gomag","url":"https:\/\/www.gomag.ro\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.gomag.ro\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/02\/logo-gomag-albastru-rosu.png","contentUrl":"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2020\/02\/logo-gomag-albastru-rosu.png","width":298,"height":92,"caption":"Blog eCommerce - platforma Gomag"},"image":{"@id":"https:\/\/www.gomag.ro\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/gomagec\/","https:\/\/x.com\/gomagro"]},{"@type":"Person","@id":"https:\/\/www.gomag.ro\/blog\/#\/schema\/person\/ce84d2c9f3b8b43d83aab2b5e363b435","name":"Cosmin Daraban","image":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/secure.gravatar.com\/avatar\/8502b4a2bbca9e43f2ae94eb4db41c78dfcce6ab0990ed41c7ca1ae2b7c695d5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8502b4a2bbca9e43f2ae94eb4db41c78dfcce6ab0990ed41c7ca1ae2b7c695d5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8502b4a2bbca9e43f2ae94eb4db41c78dfcce6ab0990ed41c7ca1ae2b7c695d5?s=96&d=mm&r=g","caption":"Cosmin Daraban"},"description":"Pasionat de antreprenoriat si eCommerce, am inceput activitatea online in anul 2000. Impreuna cu echipa am ajutat peste 5.000 de companii sa isi creasca afacerea pe platforma Gomag.","sameAs":["https:\/\/www.facebook.com\/dcosmin","https:\/\/x.com\/dcosmin"],"url":"https:\/\/www.gomag.ro\/blog\/author\/cosmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/posts\/16503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/comments?post=16503"}],"version-history":[{"count":5,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/posts\/16503\/revisions"}],"predecessor-version":[{"id":29055,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/posts\/16503\/revisions\/29055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/media\/16612"}],"wp:attachment":[{"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/media?parent=16503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/categories?post=16503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gomag.ro\/blog\/wp-json\/wp\/v2\/tags?post=16503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}