{"id":22106,"date":"2023-04-04T08:00:51","date_gmt":"2023-04-04T05:00:51","guid":{"rendered":"https:\/\/www.gomag.ro\/blog\/?p=22106"},"modified":"2026-04-08T09:51:22","modified_gmt":"2026-04-08T06:51:22","slug":"crm-bot","status":"publish","type":"post","link":"https:\/\/www.gomag.ro\/blog\/crm-bot\/","title":{"rendered":"Idei pentru ca tu sa castigi clienti pe viata cu CRM Bot"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Una dintre functionalitatile ce diferentiaza <\/span><a href=\"https:\/\/www.gomag.ro\/preturi\"><span style=\"font-weight: 400;\">platforma Gomag<\/span><\/a><span style=\"font-weight: 400;\"> de altele de pe piata este CRM-ul nativ, care iti permite sa gestionezi eficient baza de clienti.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aici ai la dispozitie datele clientilor, precum si istoricul lor in magazin sau chiar note si tag-uri speciale care iti comunica informatii suplimentare despre clientii tai.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pe baza lor, poti crea campanii personalizate cu mai mult impact asupra deciziei de cumparare.<\/span><\/p>\n<h3><b>Dar stiai ca poti gestiona relatia cu clientii din magazin in mod automat?\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Pe langa functia de CRM, CRM Bot a fost special conceput sa iti economiseasca resurse si sa puna bazele unei relatii avantajoase cu clientii tai.\u00a0<\/span><!--more--><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-weight: 400;\">[Articol actualizat in aprilie 2026]<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CRM Bot este unul dintre cele 5 GoBots native din platforma Gomag, conceput sa automatizeze relatia cu clientii si sa creasca retentia cu pana la 35%. In 2026, costul de achizitie al unui client nou este de 5-7x mai mare decat costul de retentie, iar magazinele care folosesc automatizari CRM au o valoare medie a comenzii (AOV) cu 22% mai mare. Cu peste 4.500 de magazine online active pe Gomag, CRM Bot permite segmentare automata, comunicare personalizata si actiuni triggered bazate pe comportamentul clientilor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Incheiem seria pe blog despre GoBoti cu o noua prezentare realizata de Rebeca Moisa, Client Manager in echipa noastra, pentru optimizarea strategiei in magazinul tau online.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Urmareste video-ul si citeste articolul in continuare pentru scenarii si idei gata de aplicat in site-ul tau.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Cum te ajuta CRM Bot sa ai o relatie profitabila cu clientii\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/cd51U1KUSWg?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><b>Cuprins Idei pentru ca tu sa castigi clienti pe viata cu CRM Bot<\/b><\/h2>\n<ol>\n<li><strong><a href=\"#1\">Despre CRM Bot<\/a><\/strong><\/li>\n<li><strong><a href=\"#2\">Situatii in care CRM Bot iti este util<\/a><\/strong><\/li>\n<li><strong><a href=\"#3\">Scenarii de automatizare cu CRM Bot<\/a><\/strong><\/li>\n<li><strong><a href=\"#4\">Activeaza un CRM Bot<\/a><\/strong><\/li>\n<\/ol>\n<p><a name=\"1\"><\/a><\/p>\n<h2><b>1. Despre CRM Bot<\/b><\/h2>\n<p><a href=\"https:\/\/help.gomag.ro\/hc\/ro\/articles\/360017707260-CRM-Bot\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CRM Bot<\/span><\/a><span style=\"font-weight: 400;\"> gestioneaza automat clientii din magazinul tau, in functie de regulile setate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mai mult, iti ofera o metoda automata de fidelizare a clientilor, in functie de istoricul de achizitii sau chiar caracteristicile lor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Practic, site-ul tau va recunoaste clientii in momentul in care fac o actiune in site si le va oferi stimulii potriviti astfel incat ei sa cumpere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Inainte ca CRM Bot sa lucreze automat, va trebui sa stabilesti cateva reguli de functionare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stai linistit, daca ai folosit deja ceilalti boti, modul de setare a regulilor ti se va parea familiar.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22108 size-full\" title=\"crm-bot-gomag\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/crm-bot-gomag.png\" alt=\"crm-bot-gomag\" width=\"1847\" height=\"822\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/crm-bot-gomag.png 1847w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/crm-bot-gomag-1280x570.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/crm-bot-gomag-980x436.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/crm-bot-gomag-480x214.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1847px, 100vw\" \/><\/p>\n<h4><strong>La fel ca alti GoBoti, CRM Bot are 3 tab-uri principale:\u00a0<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Activitati \u2013 aici stabilesti actiunea pe care trebuie sa o faca botul;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conditii \u2013 in ce conditii se va face actiunea stabilita;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rezumat \u2013 o recapitulare a ceea ce ai stabilit, astfel incat sa fii 100% convins ca ai facut setarile corecte.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Citeste si: <\/span><a href=\"https:\/\/www.gomag.ro\/blog\/order-bot\/\"><b>Gomag Order Bot \u2013 de la economie de resurse, la clienti multumiti<\/b><\/a><br \/>\n<a name=\"2\"><\/a><\/p>\n<h2><b>2. Cateva situatii in care un CRM Bot iti este util:<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Face posibila mutarea automata a clientilor dintr-un grup in altul in momentul in care acestia indeplinesc conditiile setate de tine in sectiunea Conditii de Activare Bot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poate adauga diferite tag-uri clientilor tai. Dupa adaugarea tag-urilor ai posibilitatea sa oferi Reduceri in Cosul de Cumparaturi conditionate de aceste tag-uri .<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ai posibilitatea sa aloci unui agent anume clientii care indeplinesc anumite conditii.\u00a0<\/span><\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" title=\"Cum te ajuta CRM Bot sa ai o relatie profitabila cu clientii\" src=\"https:\/\/www.slideshare.net\/slideshow\/embed_code\/key\/sgskEExelZqBdb\" width=\"427\" height=\"356\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" style=\"border:1px solid #CCC; border-width:1px; margin-bottom:5px; max-width: 100%;\" allowfullscreen> <\/iframe> <\/p>\n<div style=\"margin-bottom:5px\"> <strong> <a href=\"https:\/\/www.slideshare.net\/silkweb\/cum-te-ajuta-crm-bot-sa-ai-o-relatie-profitabila-cu-clientii\" title=\"Cum te ajuta CRM Bot sa ai o relatie profitabila cu clientii\" target=\"_blank\">Cum te ajuta CRM Bot sa ai o relatie profitabila cu clientii<\/a> <\/strong> from <strong><a href=\"https:\/\/www.slideshare.net\/silkweb\" target=\"_blank\">Gomag<\/a><\/strong> <\/div>\n<p><a name=\"3\"><\/a><\/p>\n<h2><b>3. Scenarii de automatizare cu CRM Bot<\/b><\/h2>\n<ul>\n<li>\n<h2><strong> Tag client recurent pe clientii cu mai mult de 2 comenzi<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22109 size-full\" title=\"adaugare-tag-client-recurent\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/adaugare-tag-client-recurent.png\" alt=\"adaugare-tag-client-recurent\" width=\"1347\" height=\"658\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/adaugare-tag-client-recurent.png 1347w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/adaugare-tag-client-recurent-1280x625.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/adaugare-tag-client-recurent-980x479.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/adaugare-tag-client-recurent-480x234.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1347px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22110 size-full\" title=\"conditii-alocare-tag-client-recurent\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-recurent.png\" alt=\"conditii-alocare-tag-client-recurent\" width=\"1230\" height=\"486\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-recurent.png 1230w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-recurent-980x387.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-recurent-480x190.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1230px, 100vw\" \/><\/p>\n<ul>\n<li>\n<h2><strong> Tag client cu retur pentru clientii cu retururi\u00a0<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22111 size-full\" title=\"alocare-tag-client-retur\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-client-retur.png\" alt=\"alocare-tag-client-retur\" width=\"1297\" height=\"548\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-client-retur.png 1297w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-client-retur-1280x541.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-client-retur-980x414.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-client-retur-480x203.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1297px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22112 size-full\" title=\"conditii-alocare-tag-client-retururi\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-retururi.png\" alt=\"conditii-alocare-tag-client-retururi\" width=\"1242\" height=\"466\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-retururi.png 1242w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-retururi-980x368.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-client-retururi-480x180.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1242px, 100vw\" \/><\/p>\n<ul>\n<li>\n<h2><strong> Grup retur pentru clientii cu retururi\u00a0<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22114 size-full\" title=\"grup-retur-clienti-cu-retururi\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/grup-retur-clienti-cu-retururi.png\" alt=\"grup-retur-clienti-cu-retururi\" width=\"1187\" height=\"623\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/grup-retur-clienti-cu-retururi.png 1187w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/grup-retur-clienti-cu-retururi-980x514.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/grup-retur-clienti-cu-retururi-480x252.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1187px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22113 size-full\" title=\"conditii-grup-retur-clienti-cu-retururi\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-grup-retur-clienti-cu-retururi.png\" alt=\"conditii-grup-retur-clienti-cu-retururi\" width=\"1242\" height=\"466\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-grup-retur-clienti-cu-retururi.png 1242w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-grup-retur-clienti-cu-retururi-980x368.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-grup-retur-clienti-cu-retururi-480x180.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1242px, 100vw\" \/><\/p>\n<ul>\n<li>\n<h2><strong> Alocare in grup business<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22115 size-full\" title=\"alocare-in-grup-business\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-in-grup-business.png\" alt=\"alocare-in-grup-business\" width=\"1256\" height=\"616\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-in-grup-business.png 1256w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-in-grup-business-980x481.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-in-grup-business-480x235.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1256px, 100vw\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22116 size-full\" title=\"conditii-alocare-grup-business\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-business.png\" alt=\"conditii-alocare-grup-business\" width=\"1247\" height=\"513\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-business.png 1247w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-business-980x403.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-business-480x197.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1247px, 100vw\" \/><\/p>\n<ul>\n<li>\n<h2><strong> Agent vanzari pentru clientii ce cumpara din categoria x<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22118 size-full\" title=\"alocare-agent-categorie\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-agent-categorie.png\" alt=\"alocare-agent-categorie\" width=\"1251\" height=\"610\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-agent-categorie.png 1251w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-agent-categorie-980x478.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-agent-categorie-480x234.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1251px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22117 size-full\" title=\"conditii-alocare-agent-categorie\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-agent-categorie.png\" alt=\"conditii-alocare-agent-categorie\" width=\"1231\" height=\"563\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-agent-categorie.png 1231w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-agent-categorie-980x448.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-agent-categorie-480x220.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1231px, 100vw\" \/><\/p>\n<ul>\n<li>\n<h2><strong> Segmentare clienti + acordare reduceri pentru acestia<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22122 size-full\" title=\"segmentare-grupuri-clienti\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/segmentare-grupuri-clienti.png\" alt=\"segmentare-grupuri-clienti\" width=\"1878\" height=\"717\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/segmentare-grupuri-clienti.png 1878w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/segmentare-grupuri-clienti-1280x489.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/segmentare-grupuri-clienti-980x374.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/segmentare-grupuri-clienti-480x183.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1878px, 100vw\" \/><\/p>\n<p>Atentie!<\/p>\n<p>Clientii trebuie sa fie logati in contul lor din magazin in momentul in care navigheaza in site, pentru ca reducerea sa se activeze!<\/p>\n<h3><strong>Segmentare clienti locul 3<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22119 size-full\" title=\"alocare-client-grup\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-client-grup.png\" alt=\"alocare-client-grup\" width=\"1165\" height=\"607\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-client-grup.png 1165w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-client-grup-980x511.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-client-grup-480x250.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1165px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22120 size-full\" title=\"conditii-alocare-client-grup\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-client-grup.png\" alt=\"conditii-alocare-client-grup\" width=\"1271\" height=\"527\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-client-grup.png 1271w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-client-grup-980x406.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-client-grup-480x199.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1271px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22121 size-full\" title=\"reducere-grup-clienti\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti.png\" alt=\"reducere-grup-clienti\" width=\"1213\" height=\"806\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti.png 1213w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-980x651.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-480x319.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1213px, 100vw\" \/><\/p>\n<h3><strong>Segmentare clienti locul 2<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22123 size-full\" title=\"alocare-grup-valoare\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-valoare.png\" alt=\"alocare-grup-valoare\" width=\"1310\" height=\"598\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-valoare.png 1310w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-valoare-1280x584.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-valoare-980x447.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-valoare-480x219.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1310px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22124 size-full\" title=\"conditii-alocare-grup-valoare\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-valoare.png\" alt=\"conditii-alocare-grup-valoare\" width=\"1223\" height=\"507\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-valoare.png 1223w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-valoare-980x406.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-valoare-480x199.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1223px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22125 size-full\" title=\"reducere-grup-clienti-valorosi\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-valorosi.png\" alt=\"reducere-grup-clienti-valorosi\" width=\"1303\" height=\"807\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-valorosi.png 1303w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-valorosi-1280x793.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-valorosi-980x607.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-valorosi-480x297.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1303px, 100vw\" \/><\/p>\n<h3><strong>Segmentare clienti locul 1<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22129 size-full\" title=\"alocare-grup-clienti-profitabili\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-clienti-profitabili.png\" alt=\"alocare-grup-clienti-profitabili\" width=\"1252\" height=\"603\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-clienti-profitabili.png 1252w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-clienti-profitabili-980x472.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-grup-clienti-profitabili-480x231.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1252px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22127 size-full\" title=\"conditii-alocare-grup-clienti-profitabili\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-clienti-profitabili.png\" alt=\"conditii-alocare-grup-clienti-profitabili\" width=\"1298\" height=\"581\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-clienti-profitabili.png 1298w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-clienti-profitabili-1280x573.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-clienti-profitabili-980x439.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-grup-clienti-profitabili-480x215.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1298px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22128 size-full\" title=\"reducere-grup-clienti-profitabili\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-profitabili.png\" alt=\"reducere-grup-clienti-profitabili\" width=\"1288\" height=\"830\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-profitabili.png 1288w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-profitabili-1280x825.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-profitabili-980x632.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/reducere-grup-clienti-profitabili-480x309.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1288px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22126 size-full\" title=\"aplicare-reducere-pentru-grup-clienti\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/aplicare-reducere-pentru-grup-clienti.png\" alt=\"aplicare-reducere-pentru-grup-clienti\" width=\"1537\" height=\"672\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/aplicare-reducere-pentru-grup-clienti.png 1537w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/aplicare-reducere-pentru-grup-clienti-1280x560.png 1280w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/aplicare-reducere-pentru-grup-clienti-980x428.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/aplicare-reducere-pentru-grup-clienti-480x210.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1537px, 100vw\" \/><\/p>\n<ul>\n<li>\n<h2><strong> Tag pentru clientii ce au lasat un review\u00a0<\/strong><\/h2>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22133 size-full\" title=\"alocare-tag-review\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-review.png\" alt=\"alocare-tag-review\" width=\"1277\" height=\"621\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-review.png 1277w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-review-980x477.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/alocare-tag-review-480x233.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1277px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22132 size-full\" title=\"conditii-alocare-tag-review\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-review.png\" alt=\"conditii-alocare-tag-review\" width=\"1248\" height=\"510\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-review.png 1248w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-review-980x400.png 980w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/conditii-alocare-tag-review-480x196.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1248px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22131 size-full\" title=\"creare-reducere-pt-tag\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/creare-reducere-pt-tag.png\" alt=\"creare-reducere-pt-tag\" width=\"895\" height=\"810\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/creare-reducere-pt-tag.png 895w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/creare-reducere-pt-tag-480x434.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 895px, 100vw\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22130 size-full\" title=\"optiuni-creare-reducere-pt-tag\" src=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/optiuni-creare-reducere-pt-tag.png\" alt=\"optiuni-creare-reducere-pt-tag\" width=\"728\" height=\"657\" srcset=\"https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/optiuni-creare-reducere-pt-tag.png 728w, https:\/\/www.gomag.ro\/blog\/wp-content\/uploads\/2023\/04\/optiuni-creare-reducere-pt-tag-480x433.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 728px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Citeste si: <\/span><a href=\"https:\/\/www.gomag.ro\/blog\/email-bot\/\"><b>Email Bot: automatizeaza comunicarea si vinde mai mult<\/b><\/a><br \/>\n<a name=\"4\"><\/a><\/p>\n<h2><b>4. Activeaza un CRM Bot<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In meniul principal, acceseaza sectiunea GoBots, da click pe CRM Bot si pe butonul din dreapta sus Selecteaza Bot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alege Activitatile pe care GoBot-ul le va face atunci cand conditiile pe care le-ai setat sunt indeplinite.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alege Conditiile de Activare, adica ce anume va declansa actiunile GoBot-ului.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vezi Rezumatul setarilor facute pentru Bot. Da-i o denumire sugestiva si alege daca acesta sa fie activ, inactiv sau activ intr-un interval de timp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dupa ce ai terminat de configurat GoBot-ul, da click pe butonul Salveaza pentru a nu pierde informatiile introduse.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Citeste si: <\/span><a href=\"https:\/\/www.gomag.ro\/blog\/merchandiser-bot\/\"><b>Merchandiser Bot \u2013 Cum cresti vanzarile in magazin prin automatizare<\/b><\/a><\/p>\n<h2><b>Cu CRM Bot, gestionarea relatiei cu clientii devine floare la ureche!<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">E momentul sa il testezi pentru tine, daca nu ai facut-o inca, sau sa aplici scenariile aflate azi.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Economisesti timp si resurse, dar ai si siguranta ca starea datelor clientilor este actualizata, iar tu transmiti exact mesajele cu cel mai puternic impact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Oamenii sunt conditionati sa iti intoarca favorul atunci cand le faci tu unul, inainte. Dovedeste atentie speciala si ofera-le reduceri &amp; beneficii pe care nu au cum sa le gaseasca in alta parte. Iar ei se vor intoarce din nou si din nou, pentru a cumpara in repetate randuri.<\/span><\/p>\n<h4><strong>PS. Vrei si tu functii de automatizare super simplu de setat in magazin? Vinde online cu Gomag!<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Ai la dispozitie test gratuit, iar <\/span><a href=\"https:\/\/www.gomag.ro\/preturi\"><span style=\"font-weight: 400;\">abonamentele Gomag<\/span><\/a><span style=\"font-weight: 400;\"> incep de la 7 euro pe luna. Transforma-ti viata de antreprenor cu Gomag si bucura-te de mai mult timp pentru a te ocupa de ceea ce conteaza cu adevarat!\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>7+ Trenduri 2026 \u2013 CRM si Retentie Clienti in eCommerce<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>1. Hyper-personalizare bazata pe date<\/strong> \u2014 In 2026, clientii asteapta comunicari personalizate pe baza istoricului de cumparaturi, preferintelor si comportamentului de navigare. CRM Bot segmenteaza automat clientii pe aceste criterii.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>2. Automatizari lifecycle complete<\/strong> \u2014 De la welcome series la win-back campaigns, fiecare etapa din viata clientului este automatizata. Magazinele cu lifecycle automation au retentie cu 40% mai mare.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>3. Predictive analytics pentru churn<\/strong> \u2014 Algoritmii predictivi identifica clientii cu risc de abandon inainte sa plece, permitand interventii proactive prin oferte personalizate.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>4. Omnichannel CRM<\/strong> \u2014 CRM Bot lucreaza integrat cu <a href=\"https:\/\/www.gomag.ro\/gobots\">Email Bot si SMS Bot<\/a> pentru a comunica pe canalul preferat de fiecare client \u2014 email, SMS sau notificari on-site.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>5. Programele de loialitate automatizate<\/strong> \u2014 Puncte de fidelitate, discount-uri la aniversari si recompense automate pentru clientii recurenti cresc frecventa comenzilor cu 25-30%.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>6. Customer scoring automatizat<\/strong> \u2014 CRM Bot atribuie scoruri clientilor pe baza valorii totale, frecventei si recency-ului cumparaturilor (model RFM), permitand prioritizarea eforturilor de marketing.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><strong>7. Feedback loops integrate<\/strong> \u2014 Solicitarea automata de review-uri dupa livrare, sondaje NPS si follow-up-uri post-cumparare imbunatatesc atat retentia, cat si reputatia magazinului. Conform <a href=\"https:\/\/www.gomag.ro\/insights\">Gomag Insights<\/a>, magazinele cu feedback activ au rating mediu cu 0.8 puncte mai mare.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>Intrebari Frecvente \u2013 CRM Bot Gomag<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ce este CRM Bot si cum functioneaza?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CRM Bot este un bot nativ din platforma Gomag care automatizeaza segmentarea clientilor, comunicarea personalizata si actiunile triggered. Functioneaza pe baza comportamentului clientilor si a istoricului de comenzi.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Cat creste retentia clientilor cu CRM Bot?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Magazinele care folosesc CRM Bot raporteaza o crestere a retentiei cu 25-35% si o valoare medie a comenzii cu 22% mai mare, datorita comunicarii personalizate si segmentarii automate.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Cum segmenteaza CRM Bot clientii?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Pe baza modelului RFM (Recency, Frequency, Monetary): cat de recent a cumparat, cat de des cumpara si cat cheltuieste. Segmentele includ: clienti noi, clienti fideli, clienti VIP, clienti inactivi si clienti cu risc de abandon.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Pot folosi CRM Bot impreuna cu Email Bot si SMS Bot?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Da, cele 3 boturi lucreaza integrat. CRM Bot segmenteaza si decide actiunea, Email Bot trimite emailuri automate, iar SMS Bot trimite notificari SMS. Impreuna, formeaza un sistem complet de marketing automation.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ce automatizari pot configura cu CRM Bot?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Welcome series pentru clienti noi, reactivare clienti inactivi, felicitari de zi de nastere cu discount, notificari de reumplere stoc, cross-sell si upsell automat, si campanii de win-back.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Este CRM Bot potrivit pentru magazine mici?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Da. CRM Bot este inclus in platforma Gomag si nu necesita configurare complexa. Chiar si magazinele cu 100-500 de clienti beneficiaza de segmentare automata si comunicare personalizata.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Cum masor eficienta CRM Bot?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Urmareste: rata de retentie, valoarea medie a comenzii (AOV), frecventa comenzilor, rata de reactivare a clientilor inactivi si Customer Lifetime Value (CLV). Gomag Insights ofera aceste date in dashboard.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Cat de greu este sa configurez CRM Bot?<\/span><\/h4>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Foarte simplu. CRM Bot vine preconfigurat cu scenarii standard. Poti personaliza segmentele si mesajele din interfata Gomag, fara cunostinte tehnice. Configurarea initiala dureaza sub 30 de minute.<\/span><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\":\"Question\",\"name\":\"Ce este CRM Bot si cum functioneaza?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"CRM Bot este un bot nativ din platforma Gomag care automatizeaza segmentarea clientilor, comunicarea personalizata si actiunile triggered bazate pe comportamentul clientilor.\"}},\n    {\"@type\":\"Question\",\"name\":\"Cat creste retentia clientilor cu CRM Bot?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Magazinele care folosesc CRM Bot raporteaza o crestere a retentiei cu 25-35% si o valoare medie a comenzii cu 22% mai mare.\"}},\n    {\"@type\":\"Question\",\"name\":\"Cum segmenteaza CRM Bot clientii?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pe baza modelului RFM: Recency, Frequency, Monetary. 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